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SalaryCompany: Marsh
Description:
Marsh is seeking candidates for the following position based in the Sydney office.
Client Onboarding Operations Team Leader
What can you expect?
With responsibility for a team of client onboarding specialists, this role will partner directly with the Regional Value Stream Leader of Client Onboarding to develop and design the client onboarding function, participate in the hiring of the newly formed onboarding specialist team, and lead the day-to-day operation of the client onboarding function. In this critical role you will oversee processes, while partnering with the leadership team to manage the impact and delivery of change and maximise process efficiencies. This is an opportunity to explore new and better ways of delivering enhanced commercial value across internal stakeholders and most critically, Marsh Clients.
What is in it for you?
Contribute to the design and deployment of a bold and innovative vision to design and establish Marsh’s Client Onboarding practice in Pacific, supporting the delivery of the Operational Excellence (OpEx) agenda.
Lead a team that will deliver a best-in-class client onboarding experience to support Sales & Broking that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently.
Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer following benefits to our employees so they feel valued each day at work:
Leading training and development program.
Brand new agile workspace.
Professional environment where your career path really matters and is supported in our global organization.
Great team environment with energetic and supportive colleagues.
We will count on you to:
As a Team Leader in Operations, you’ll oversee the daily operations of a team ensuring that protocols, schedules and procedures are followed, and service levels are achieved helping the team deliver high-quality work.
Accountabilities include but are not limited to:
Providing day to day oversight and people management of a team of client onboarding specialists fostering a mindset focused on the function's value proposition.
Managing, leading, and coaching colleagues to achieve internal KPIs and client satisfaction for client onboarding Operations Management and services.
Owning the project management of new and expanded client transitions to Marsh as well as tasks required for clients renewing their engagement with Marsh, when a client is complex. This includes coordinating all standard and custom tasks, on behalf of the Sales Executive / Account Owner, including ensuring tasks are completed within agreed timeframes and meet quality standards.
Maintaining strong relationships with key stakeholders and be viewed as a strategic partner.
Partnering with other team members and stakeholders to identify continuous improvement opportunities.
What you need to have:
7+ year of relevant work experience, including leading people.
Ability to build strong relationships and build rapport with internal colleagues and carriers.
Influence/persuasiveness – ability to achieve outcomes by collaborating with stakeholders.
Self-starter, resourceful with the ability to bring solutions and ideas to the firm.
Excellent written and oral communication skills – able to clearly articulate issues, problems, and resolutions.
What makes you stand out:
Client Onboarding and/or related insurance industry subject matter expertise.
Experience leading high performing teams.
Results Focused – Expertise in delivering quality and consistently strong results.
About Marsh:
is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . Follow Marsh on Twitter ; ; ; and , or subscribe to .
Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.
