Support Analyst / Service Desk Analyst

We are looking for a dynamic and results-driven Support Analyst / Service Desk Analyst who can provide excellent customer service to our staff internally. You will be part of our team that is building a comprehensive knowledgebase for our new applications and hardware that we have deployed into RAC. This is a full time permanent role base in our West Perth office with occasional travel to our Joondalup office. What will you do?Be the first point of contact for all IT related issues and queriesResolve problems and queries in an efficient and timely manner via phone, email and TeamsKeep up to date with all new and existing RAC Service OfferingsCreate and maintain Knowledge articles to ensure consistent and accurate resolution analysisYou will be able to communicate effectively and consistently with staff to deliver an exceptional customer experience.Be available for rostered afterhours, on-call and weekend work (required) - every 5 weeks you will be on callWhat do we need from you?Experience in an IT Service Desk roleExcellent documentation skillsBroad knowledge of current and emerging Service Desk communication trends, e.g. JIRAExperience supporting Windows 10 and Windows 11, Office 365, Active DirectoryExcellent verbal and written communication skillsExperience working in a diverse business environmentWhat can we offer you?Training and free certification programs - we support and pay for your learning - If you have a growth mindset RAC is the place for you!Latest and greatest technology - A leading Microsoft Partner here in WA with the largest Azure cloud footprint of any WA companyBe part of a growing team and be involved in team with a great cultureWorking in an environment that is embracing a continuous improvement culture using experimentation to support learningGain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Social Club, access to Fitness Passport for cheaper gym memberships and much more!About RAC As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply. #LI-JC1