Support Coordinator

About Us

We are Elite Respite Care the disability supports and support coordination organization in Australia. We provide practical information and emotional support when it’s most needed, campaign relentlessly to create a fairer society. We have a mission in providing excellent Disability services for people in Tasmania, Victoria, and Queensland. We provide enjoyable experience to people by giving them the opportunity to participate in a range of activities of their choice.

At ERC we provide NDIS Support Coordination for people of all ages. We've lived this experience ourselves and started the business because we believe in a better way to support the community we belong to. Our list of happy clients is growing and so is our team. It’s a great time to join, so if you are looking to make a positive impact in a growing business that values family, flexibility and support, then this could be the role for you.

Our Vision

We won’t stop until we achieve a society where all disabled people enjoy equality and fairness.
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Our Mission

We’re a strong community of disabled and non-disabled people with a shared vision of equality.
We provide practical advice and emotional support whenever people need them most. We have a mission in providing excellent respite services for disabled people in Tasmania. Queensland and Victoria.

ABOUT THE ROLE

Support Coordinators are the crucial link between NDIS participants and quality services and supports. 

As a Support Coordinator, you will:

• Onboard NDIS participants for ERC Support coordination service
• Develop and maintain effective collaborative relationships with NDIS participants, families, carers, advocates, and other service providers.
• Match NDIS participants with compatible services, supports, and programs according to their individual needs and goals.
• Monitor NDIS plan outcomes and expenditure in partnership with plan managers to ensure the plan remains in budget.
• Provide a personalized, empathetic, and responsive service and function as the main point of contact for your client base.
• Provide clear and accurate record keeping of case notes, information, and billing.
• Assist NDIS participants with the plan review process.

Qualifications & experience

• Minimum 6 months' experience in a Support Coordination role, LAC, NDIS Planner or similar are required, or strong evidence showing your knowledge and indirect experience around the Support Coordination role.
• Qualifications in Community Services, Allied Health, or a disability related discipline (or working towards one) is highly regarded but not essential.
• FAID and CPR Certifications. 
• Excellent communication skills in written and verbal and ability to prepare clear and accurate reports and correspondence that are appropriate for the purpose and audience.
• Ability to plan and manage own workload in a complex environment.
• High level problem-solving abilities, as well as the ability to work effectively under pressure.
• Strong inter-personal skills and the ability to communicate effectively with a diverse range of people and organizations.
• A commitment to responsiveness and delivering a truly premium support coordination experience.
• A current Australian driver’s license 
• Working with Children Check, Vulnerable Person Related Employment, NDIS Worker Orientation Module, Covid 19 Digital Vaccination Certificate or Immunization Statement.

Benefits on offer:

• Flexibility and work/life balance
• 3 to 4 days per week
• Supportive and fun working environment
• Regular supervisions support
• Values based culture and recognition.
• Further professional development and progression opportunities.