Support Engineer Junior

Support Engineer JUNIOR - Level 1 - Brisbane

This is an INITIAL 1 month contract

TECHNICAL SKILLS

Must HaveSOME:

• Knowledge of Active Directory, ADFS, Azure Active Directory, Rights Management Services (RMS)

• Support connectivity issues for LAN and WiFi connections. Good understanding of TCP/IP and LAN / WAN networking.

• Work with end user technologies that facilitate BYOD (CYOD, COPE etc..)

RESPONSIBILITIES

EUC tasks

• Good understanding of Laptop, desktop, software, imagining.

• Build and maintain good understanding stakeholder relationships.

• Understand business priorities, impact, and urgency across all areas.

• Coordinate with 3rd Party vendors for delivery of IT equipment.

• Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc

ITIL

• Ensure ITIL practices are followed by team.

• Good understanding of incident management P1,P2,P3,P4

• Should know Request, changes, problem management.

• Should know the on-call process while raising the critical issues

General

• Ensure that best practices and standards are followed.

• Identifying the areas of improvement and implement them within timelines.

• Initiate, demonstrate, and assume ownership of improvement areas of functionalities.

• Follow established guidelines, processes, design standards and enterprise development.

Stock management

• Manage hardware stock level, and order IT equipment as required.

• Always ensure availability of end user devices.

Please send your detailed resume to *****@klareconsulting.com