Technical Support Engineer - Brisbane

FunctionHybrid role between Technical Support Engineer and Field Service TechnicianAfter an internal training period, you will be part of the Support Team responsible for the Technical support of our international customers:On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.You will be responsible for the accurate administrative follow-up of customer inquiries.You will resolve technical inquiries within the agreed timings and escalate further where needed.You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings. You take ownership of the customer inquiry and strive to come to result-driven solutions.You independently and correctly perform corrective service interventions and maintenance preventive interventions at our customers in Brisbane.You carry out your work assignments according to the predetermined standards and safety instructions.You make a correct and complete report of your interventions.ProfileExperience and/or degree in ICT/Technical support.Excellent knowledge of English.Excellent communicator, diplomatic, result-driven, and customer-oriented.You know how to prioritize, are well-organized and a good planner.Your key skills are: customer-focused, problem-solver, result-driven, focused, communicative, eager to learn.OfferA challenging job in an international high-tech and steadily growing company (200+ employees)Permanent contract with competitive salary package in function of experienceCompany car, fuel card, e-tagSuper annuation guarantee10%of base salary in superannuationAnnual performance review10 days personal leave based on workhoursCompassionate leave 2 daysCommunity service leaveFamily & domestic violence leave 5 daysParental leavePublic holidaysYou will be part of a growing international support team (25+ people).You will be located in Brisbane, Australia.Hybrid working remote support and field technician.You will receive a specific training and continue your learning continuously through your colleagues.basic training for 3 weeks in Belgium, HQDay shift: 08am - 5pm- Week 1: from Sunday - Thursday- Week 2: from Monday - FridayOvertime will not be performed