Support Officer - Electronic Patient Record

Employment Type: Permanent Full Time
Position Classification: Health Manager Level 1
Remuneration: 81581 - 108532
Hours Per Week: 38
Requisition ID: REQ497945
Application Close: Sunday, 7 July 2024
SESLHD - Support Officer - Electronic Patient RecordWhere you'll be working
SESLHD sites include, but are not limited to: Prince of Wales Hospital, Royal Hospital for Women, St George Hospital, The Sutherland Hospital and Sydney/Sydney Eye Hospital. The position also supports ISLHD and affiliated partners.What you'll be doingThe vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.The Support Officer will be responsible for providing Electronic Patient Record application support to a large and diverse range of stakeholders across a large geographical area.The Support Officer will primarily be responsible for providing application support to clinical and administrative users of the Cerner electronic medical record (eMR) suite of applications. System maintenance activities will also be a primary purpose of this position.The role will require a high degree of customer service in ensuring the critical applications operate efficiently and user support requirements are met.Benefits:

• Up to 12 allocated days off each year (for full-time employees)
• 4 weeks annual leave (pro-rata for part time employees)
• Salary packaging options – up to $9k for living expenses + $2.6k meal entertainment + Novated leasing for eligible employees
• Employee Assistance Program (EAP) for staff and family members

• Experience within healthcare environments and a level of understanding of how and why users interact with the electronic medical record
• Demonstrated experience in providing support to clinical and administrative stakeholders
• Proven ability to provide high level customer service to ensure that stakeholder needs are addressed in a timely manner
• Analytical, trouble shooting and problem solving skills with the ability to establish priorities effectively
• Excellent communication and interpersonal skills with demonstrated experience in engaging clinicians and other key stakeholders
• Demonstrated initiative and commitment to providing quality services and quality improvement initiatives
• Proven ability to be self-motivated and work in a team environment to foster collaboration of ideas to support the applications
• Strong computer skills including experience with common applications and/or the electronic medical record suite of applications

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For role related queries or questions contact John Mitchell on John.Mitchell@health.nsw.gov.auAn eligibility list may be created for future vacancies.Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.All Category A workers and new recruits are required to receive one dose of the seasonal influenza vaccine annually to be considered compliant.Category A workers and new recruits who are non-compliant with seasonal influenza vaccination or have a medical contraindication to influenza vaccinations must comply with all other infection control risk reduction strategies as directed while working in a Category A position.SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients, and their carers, feel supported. We encourage people from different backgrounds to apply.Support for Aboriginal and Torres Strait Islander candidatesWe welcome applications from Aboriginal and Torres Strait Islander candidates, and we have an Aboriginal Employment Consultant that can provide support. If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to: