Records And Information Support Officer

Records and Information Support Officer

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. We are an Award-Winning Council that is regarded as Leader in the Sector including the most innovative company for 2021 and most progressive Council in 2022. 

The Role

The Records and InformationSupport Officer will provide support in ensuring all Council information is appropriately stored, defined, and managed so that accurate and relevant information is accessible.

You will work as part of a team that processes incoming mail/email including; scanning, classification, registration and distribution of correspondence, as well as respond to customer enquiries.

This position will also see you provide direction and advice on Information Management functions and ensure compliance with the State Records NSW Act 1998, Government Retention and Disposal Authority, associated Standards, and Local Government Regulations.

Duties will include but not be limited to:

• Processing of all incoming mail/email including; scanning, classification and registration of correspondence, as well as responding to customer enquiries. 
• Provide direction and advice on Information Management functions and ensure compliance with the State Records Act NSW (1998), Government Retention and Disposal Authorities, associated Standards, and Local Government Regulations. 
• Provide a high level of customer service to both internal and external customers.
• Preparing Property correspondence - Property numbering of new developments/subdivisions, property enquiries and assisting with property inspections.
• Maintain security and confidentiality in the management of Council information.
• Manage and administer off-site storage and retrieval service for Council’s physical files.  
• Assist in the ongoing Archival program for the appraisal and disposition of council records both in physical and digital formats. 
• Assists in the development of training materials, knowledge articles, creation of policies and procedures relating to information systems. 

You will have:

• Relevant tertiary qualifications in Records or Information Management supported with practical experience 
• Class C Drivers licence
• Demonstrated working knowledge of the State Records Act NSW 1998 and associated Records Management standards
• Demonstrated knowledge and experience using Electronic Document and Records Management System/s (EDRMS) 
• Demonstrated organisation, problem solving and analytical skills. 
• Sound collaboration and negotiation skills with the capability to build and maintain relationships with stakeholders through outstanding customer service 

The salary range for this opportunity commences at $77,578 (Grade F, Step 1) + 11% super. Salary may be negotiable dependent on skills and experience.

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Acrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Deane Parrott at *************@cbcity.nsw.gov.au 

You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Sunday 4 February 2024. 

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. If you require assistance, please advise the contact person at the time of your application.

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.