Support Services Manager - Waters

A place to grow! At Bethanie, we believe in a collaborative and supportive work culture, where you can grow, learn, and develop professionally.
We have an opportunity for a Support Services Manager to lead the Support Services teams at Bethanie Waters, located in Port Kennedy. This is a full-time position working Monday to Friday, 8:00 – 4:00pm.
Bethanie Waters is a modern 160 bed aged care facility offering dementia, respite, high & low care to our residents. Bethanie Waters offer residents laundry and room cleaning services, on-site catering preparing tasty and nutritious meals, and several communal and open spaces including dining rooms and lounge areas offering tea and coffee making facilities.
About the role:
Reporting to the Facility Manager this position will lead and manage our hospitality teams across site. Working closely with your peers you will play a key role in driving the customer experience for our residents at Waters. Responsibilities will include:

• Build and maintain excellent relationships with residents, families, staff and all relevant key stakeholders, ensuring continuous improvement is an ongoing priority too
• Ensure resources are managed appropriately including kitchen equipment, food and laundry equipment
• Develop, promote, and deliver an outstanding dining experience for all residents
• Ensure clothing and linen laundry processes are efficient and effective for all residents
• Allocate and manage appropriate levels of resources (people and materials) to ensure the Support Services are delivered appropriately and meets customer expectations
• Ensure all areas of compliance (ie food safety, infection control, WHS, etc) are met through regular monitoring, auditing and improvement activities

About you:
You’re a hospitality professional with a passion for providing excellent service for your customers. You will also bring:

• Demonstrated ability to lead a team of staff in a Support Services area
• Knowledge of food services including relevant legislation
• Understanding of the principles and tools of quality improvement
• Demonstrated budgeting skills with an ability to meet defined budget targets and outcomes
• Demonstrated ability to prioritise workload, reallocate tasks and manage many site-based projects at one time
• A Chef qualification or Aged Care sector experience is also desirable
• Willingness to obtain required vaccinations and NDIS worker screening clearance

Working with Bethanie
At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people, customers, and residents.
As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

• As part of our remuneration offering, as part of your salary, you can access our Salary Packaging option and sacrifice up to $15,900 of life expenses per annum and $2,650 per annum for meals and entertainment which reduces your tax obligations to give you more take home pay
• Banking, insurance and retail discounts and benefits
• Rewarding career with a supportive culture
• Professional development and training opportunities

To apply
Please click on apply to upload your CV and cover letter before the closing date of 18 January. Shortlisting will commence during the advertising period, so we encourage you to apply now. We reserve the right to withdraw the advert prior to the closing date.
Our application process includes an additional questionnaire to finalise your application. If you require any further information, please contact our Careers team on 131 151.
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