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SalaryIT Technical Support expertwith IT Service Management experience - SYDNEY, Canberra, Adelaide, Perth
- Proven experience in a level 2 Technical Support role, supporting large numbers of users nationally.
- Ability to effectively utilise Ivanti or similar IT Service Management tools.
- Exposure to and use of Microsoft Active Directory.
- Ability to approach technical issues in a logical and common-sense manner.
- Maintaining, updating, and supporting mobile end-user devices, including Microsoft Surface laptops, iPads, and iPhones.
- Demonstrate quality written and oral communication and excellent stakeholder relationship management skills.
- Actively participating in project activities, national rollouts, offsite support, major initiatives, etc.
- Actioning the team's ticket queues and subsequent resolution actions.
- Experience supporting operating environments such as Active Directory, Win10/11 laptops and workstations, M365, Azure Virtual Desktops and iOS.
- Experience in M365 Power apps, Intune, Netskope, and Video Conferencing is highly desirable.
- Australian Citizenship is mandate
- Must work from onsite- any of the locations in Sydney, Canberra, Adelaide and Perth
