Supporter Care Officer

04th April, 2024 The Supporter Care Officer has been established to provide support for the Fundraising department in processing a variety of donations, fulfilling event registration packs and incentives, administration duties, responding to donor enquiries, and answering the donations phone line and inboxes. This role is the first point of contact for donors, and as such an exceptional lever of donor care must be exhibited at all times.

  About the Role Sort, open and distribute mail on arrival, daily Process donations and community fundraising applications in a timely manner, within Salesforce Post receipts, welcome packs, incentives and event registration packs by end of day (EOD) Answer and respond to the Donations phone line (within 3 rings) and inboxes, responding to voicemail messages and enquiries within 24 hours Take donations, ticket fees and event registrations etc over the phone Respond to all donor queries in a professional, courteous manner – maintaining exceptional donor care Complete…