Supporter Relationship Specialist

Fundraising is our vocation. We take insights, creativity and innovation and turn them in to the income that will fund life-saving outcomes. We are passionate advocates on behalf of our donors, drawing on our knowledge of what inspires and motivates them to build genuine engagement in our shared cause. We need you to bring your passion and energy to help drive meaningful engagement with some of our most committed supporters.Save the Children is no ordinary not-for-profit. We're ambitious, creative and outspoken. We stand up for children's rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there's a disaster - like an earthquake, drought or conflict - we are there on the ground.Where you come in:In this full time, permanent role, you will manage and maintain relationships with supporters who have indicated their interest in leaving a gift in their will and provide exceptional service and stewardship for our mid-value segment. You will be part of our Fundraising team and report to our Gifts in Wills Manager.You will make an impact by:Building trust and confidence in our supporters' decisions to leave a gift in their Will that ensures we're here to help for generations to come and achieve our vision that every child gets a healthy start in life, an education, and the chance at a better future.Providing engaging and meaningful stewardship for Key Supporters, particularly where there is overlap with the Gifts in Wills pipeline, to improve retention and grow income.Does this sound like you?You have a warm engaging personality, a passion for connecting with people and bring curiosity to your conversations. You possess a proven track record of successfully engaging with supporters to help drive organisational goals. You have excellent interpersonal skills with clear ability to create easy and natural rapport with people from different walks of life. Finally, you will be a goal-oriented individual with a high level of attention to detail, wanting to make a difference in children's lives globally.This role requires:2+ years of relationship management experience.Demonstrated commitment to providing exceptional customer service.Confident phone technique, displaying a mature, ethical, professional manner that exhibits sensitivity, tact and discretion along with a commitment to a high standard of performance.Demonstrated ability to communicate and collaborate successfully with individuals and teams at all levels.Self-motivated, with excellent organisational and administration skills, and the ability to work autonomously.Competency with CRM management and MS Office suiteWorking at Save the Children is more than just a job.It's the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. In addition to a connection to social causes, you will have access to:Flexible working, based in our Carlton head office but including the ability to work from home (WFH)Competitive salary + superSupport for workplace wellness, including access to our Employee Assistance Program (EAP) as well as internal networks to support our diverse workforceFull salary packaging benefits (please use this link to see how much this benefit could mean to you!)For more information regarding our employee benefits, please follow this link.Sound interesting?We'd love to hear from you. Submit your cover letter and resume by clicking on the 'Apply' section.Applications close 4pm AEDT, Wednesday 14th February 2024. Position Description - Supporter Relationship SpecialistFor more information about this position, please contact Martin Williams, Gifts in Wills Manager at martin.williams@savethechildren.org.auSave the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation. We have tested our application process with diverse groups in mind, with the intent to ensure it's straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn't quite hit the mark for you, please let us know! We're dedicated to ensuring Save the Children Australia is a workplace suitable for all people and can modify our processes to suit you - no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. You can read about the Scheme and our commitment to Safeguarding here.