AddressJoin Our Team
Are you a detail-oriented individual eager to launch your career in Surveillance? Join our dynamic team in Townsville as a Surveillance Operator and play a pivotal role in ensuring operational security and fortifying asset protection for the property.
The Role
As a Surveillance Operator, your exceptional observation skills and attention to detail will see you record, investigate, and report concerns relating to casino revenue, patron and employee safety, illegal/undesirable activities, and the integrity of gaming operations. You are able to demonstrate an understanding of Federal and State legislation relating to Office of Liquor and Gaming Regulation and Casino regulations to ensure compliance and operational excellence.
About You
- Current QLD Casino Employee or Key Employee License, or the ability to obtain.
- Demonstrated ability to work in an environment that routinely requires extended spans of dedicated concentration.
- Current or previous Table Games and/or Gaming Surveillance experience.
- Proficient in mathematical, analytical and computer skills, including Microsoft suite.
- Knowledge of the Queensland Casino Control Act, Casino procedures and the use of CCTV Operating Systems is highly regarded.
- Excellent interpersonal and communication skills, both written and oral.
- Experience in dispute resolution with the ability to liaise with key internal and external stakeholders as required.
- Demonstrated ability to work autonomously and as part of a team in isolated conditions.
- A flexible work approach and mature outlook towards work and colleagues.
- Flexibility to work across a 24-hour roster that routinely includes 12-hour shifts including days, nights, weekends, and public holidays.
Why join us
- Work in the region’s premier destination for dining, events and entertainment.
- Permanent Full-time position.
- Competitive remuneration package.
- Relocation and Temporary Accommodation assistance.
- Idyllic location in tropical North Queensland.
- Free car parking.
- Employee Assistance Program.
- Corporate discount on health insurance.
- Paid Parental Leave.
- Generous discounts across Morris Group.
- Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.
About Us
The Ville is tropical North Queensland’s premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland’s hottest tourism destinations. We’re always on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience.
The Ville’s parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to owning Colonial Leisure Group, a Melbourne-based hospitality company that operates some of the city’s most iconic hotels.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.
