System Administrator

Key Responsibilities
The key responsibilities of the role include, but are not limited to, the following:Systems Management
Triages, provides resolutions to and coordinates responses to issues affecting the optimal delivery of systems linked to departmental ICT infrastructure (including cloud, virtual and physical; storage, compute and network).
Manages, installs and configures business applications including system updates, patches and configuration changes.
Provides advice to management regarding current, evolving or emerging issues affecting the efficient operation of systems.
Evaluates and implements management and monitoring of software.
Manages associated operations systems security and software.
Monitors and tests system performance and where required initiates remedial action.
Manages and maintains the configuration of the systems environment including technical and operational procedures and standards.
Undertakes capacity planning and expands system design to meet future requirements.
Maintains documentation of system remediation approaches.
Implements robust processes to minimise disruption to users.
Identifies opportunities and ongoing improvement of processes, practices and services to customers.
Ensures that change control is managed in accordance with required processes and standards.
Establishes and maintains service delivery targets and where required takes remedial action that contributes to improved outcomes.
Develops and maintains an extensive understanding of the services / products provided to ensure support meets business needs.
Works with vendors and stakeholders to identify future developments in business systems.
Provides input to the development and implementation of policies and procedures that comply with organisational requirements.
Liaise with business units as part of business systems disaster recovery response.
Contributes to and where required establishes and implements ICT data recovery plans to ensure business data recovery management and compliance.
Stakeholder Management
Provides active input into the development, implementation and delivery of team plans.
Embraces a culture of excellence in customer service.
Provides regular reports on achievement of support targets and where/when required takes remedial action.
Support a culture of quality management regarding service outcomes, reviews and continual improvement initiatives.
Builds and maintains relationships with team members, other business areas and service providers.
Works with staff, contractors and suppliers to ensure services meet requirements.
Shares knowledge and learning with others.
Seeks and obtains feedback from stakeholders to ensure customer satisfaction and that service provision meets expectations.
Represents the branch in meetings as required.
Other duties as required.
Essential criteriaRole Specific
Considerable knowledge and experience in undertaking the systems support and administration function within a large organisation.
Core Capabilities
Build effective relationships: Demonstrated well-developed communication skills, both verbal and written, including the ability to consult advice and convey information to stakeholders in order to achieve strategic outcomes and resolve complex problems.
Challenge for Innovation: Establishes clear plans and time-frames: evaluates performance and identified need for change; determines action and focuses on quality whilst seeing tasks and projects through to completion.
Think strategically: Well developed, conceptual and analytical skills including the ability to provide innovative solutions to complex problems.
Deliver in a changing environment: Demonstrated well-developed time management skills with the ability to plan, prioritise, deliver outcomes within agreed time-frames and respond effectively to change.
Lead and empower: Ability to work effectively within a team environment involving and recognising other contributions.
Desirable criteria
1. Possession of or progress towards relevant qualifications.
Special requirements/equipment
Travel to Perth metropolitan offices, and occasional travel to regional offices may be required.
An acceptable National Police Certificate (police clearance) is required.
If the above resonates with you then please don't hesitate to apply with your most up to date resume. If you have any questions regarding the role please call Katie Griffin on 0423 919 ***