Address Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems – Justice and General
Development Government
Job title System Analyst, Configuration Designation Administrative Officer 6
Job type Full time Duration Ongoing
Salary $94,620 - $105,609 Location Darwin
Position number 43881 RTF 287505 Closing 28/01/2024
Contact officer Miranda Collier on 0400 912 523 or Miranda.Collier@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=287505
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
Provide expert services regarding systems configuration and administration to support the delivery of critical ICT systems, applications
and technological solutions within client agencies.
Context statement
Agency Business Systems (ABS) – Justice and General Government (JGG) manage client agencies’ core business digital systems through
their life cycle from strategy to design, development, release and deployment, operational delivery, maintenance, support and retirement.
Key duties and responsibilities
1. Provide specialist technical advice and expertise regarding ICT agency applications and business systems, including the assessment,
analysis, design, development, testing, documentation and implementation of solutions to problems and requests for change in
accordance with approved policies and processes.
2. Provide an effective, end-to-end management service to ensure the integrity, consistency and reliability of all enterprise and business
level technical environments including software platforms and applications.
3. Diagnose and resolve technical problems in consultation with clients, external service providers, vendors and DCDD colleagues.
4. Under the direction of the Senior Systems Analyst, proactively support systems lifecycle development through each stage of the
process to ensure technical environments are correctly configured, especially test, training, production and support environments.
5. Assist to develop and implement work instructions for the use of front-line service support staff to ensure a consistent approach to
user profiling and resolution of routine issues.
6. Stay abreast of trends within areas of responsibility to ensure provision of quality and contemporary support and advice.
Selection criteria
Essential
1. Well-developed knowledge of enterprise level information technology management systems, applications to successfully support
and/or undertake technical investigations, analyse and resolve issues.
2. Thorough working knowledge of the individual components of systems and/or applications and how they come together to deliver
holistic, end-to-end functionality.
3. Sound understanding of data and information integration between organisational applications.
4. Sound understanding of the entire software development lifecycle including developing and documenting requirements for the design
and deployment of system changes and enhancements.
5. Applied knowledge of contemporary analytical and project management theory, best practice and tools (e.g., Information Technology
Infrastructure Library ITIL), including research techniques, governance requirements, risk management and evaluation.
6. Knowledge of consultation, negotiation and conflict resolution approaches, particularly to resolve issues with multiple stakeholders.
7. Effective interpersonal, verbal and written communication skills, and demonstrated success cultivating productive working
relationships with people of diverse professional and cultural backgrounds.
8. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and
respectful.
Desirable
1. Degree level tertiary qualification in a relevant discipline, e.g., ICT, Computer Science, Business Administration.
2. Relevant ITIL qualification or similar certification.
Further information
The selected applicant must consent to a probity check to confirm they have no significant criminal history record or associations. A
pre-requisite for the probity check is permanent residency or Australian citizenship.
The agency operates 24 x 7 and participation in an on-call roster and some out of hour’s work may be required.
