AddressPathfinder Recruitment is excited to bring market a client facing support role with a dynamic leader in technology solutions. This role combines managed services technical account consulting with IT Systems Engineer responsibilities. You'll be instrumental in providing Level 2/3 IT support and aligning IT with business goals. This role entails delivering technical support, managing client relationships, and ensuring seamless IT operations.
Key Responsibilities:
- Serve as a trusted advisor, aligning IT with clients' objectives, and identifying improvement opportunities.
- Provide Level 2/3 IT support, resolving technical issues to enhance performance and user satisfaction.
- Collaborate with clients to understand their needs, customize solutions, and maintain smooth IT operations.
- Configure and maintain IT systems, following industry standards and best practices.
- Maintain accurate documentation of customer configurations and provide timely reports on service performance.
- Address after-hours support calls as needed to resolve critical IT issues.
- Work closely with cross functional teams to assess clients' situations and offer insights and recommendations.
- Monitor IT systems performance, identify potential threats, and implement security measures.
- Provide front-line support for technology-related issues, ensuring high client satisfaction.
Key Requirements:
- Proven experience in Managed Services Technical Account Consultant or similar roles.
- Strong knowledge of IT systems, networks, and software, with hands-on IT support experience.
- Excellent communication skills for effective collaboration with clients and internal teams.
- Relevant certifications demonstrating technical proficiency (CompTIA A+, Microsoft, Cisco, etc.).
- Strong documentation skills and attention to detail.
- Proactive mindset with a focus on improvement and growth.
- Ability to provide front-line support and timely resolution for technology-related issues.
Benefits:
- Ongoing professional development and training opportunities.
- Collaborative and inclusive work environment fostering creativity and teamwork.
- Flexible policies promoting work-life balance.
- Opportunity to work with cutting-edge technologies and industry-leading clients.
Ready to learn more?
Please Apply for this job and we will be in touch with everything you need to know. Looking forward to hearing from you.
