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Form of workWHO ARE WE?
Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.
We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.
ABOUT THE ROLE:
As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers' back-end systems, including availability and reliability is essential to the business's success and overall customer satisfaction.
Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.
The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get "hands-on" when needed.
WHAT WE'RE LOOKING FOR:
The 'Must haves':
- A genuine "customer first" focus
- Certification in multiple vendor technologies (Cisco, Microsoft, VMware).
- 8+ years experience in a System Integrator or Managed Services delivery of support services.
- 4+ years experience in a third-level engineering position.
- 3+ years experience in the delivery of ICT projects.
- Sound understanding of ITIL Framework.
- Demonstrable time management & effort capture skills. Exemplary communication skills.
- Ability to build and maintain effective relationships with clients and co-workers
- Good time management, strong analytical and problem-solving skills
- Be available for scheduled monthly on-call roster
- Prior Presales experience (desirable).
WHAT CAN WE OFFER YOU?
Our people are at the heart of everything we do, so if our team is happy, we're happy!
- A company that lives and breathes its Employee Value Proposition (EVP)
- A collaborative, supportive, and enthusiastic team
- A competitive remuneration package – including performance-based bonuses.
- Tailored career development plans to suit your aspirations
- Employee Assistance Program (EAP)
- Referral Scheme
- Hybrid work environment and flexible working policy
- Birthday Leave
- Gym membership discount
Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.
HOW TO APPLY
If you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.
Be sure to include a cover letter and CV to support your application.
No agencies please – we've got this one covered.
We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.
