AddressJob Title: Systems Analyst - Microsoft Teams & Enterprise Voice
- Must be an Australian Citizen.
- NV1 Security Clearance is required.
- The role is based in Canberra, Australia.
Job Summary :
- The Position will be a dedicated Microsoft Teams, Direct Routing, and other Unified Communication platforms.
- This role will work with the Digital Workplace – Unified Communication Lead to architect UC technologies such as on-premises deployment, and migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.).
You will deliver value by:
- Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
- Strong hands-on experience in complex enterprise Unified Communication platforms
- Expert-Level experience in Configuring and Administration of High Availability environments for Unified Communication technologies, Direct Routing, SBCs environments.
- Expert-Level experience Spectralink DECT-Solution
- Experience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters.
- Experience with Operation of the OVOC server incl. patch management
- Experience with Luware Contact Center solutions
- Expert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client.
- Expert in managing Luware Attendant Console
- Environmental changes – consolidation, platform upgrades, SBC firmware and security management
- Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
- Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
- Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
- Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
- Create and maintain all documentation for all architecture, build, integration, transition, and maintain phases of the Digital Workplace Messaging technologies.
You will be successful in this role if you have:
- NV1 Security Clearance is required.
- Must be an Australian Citizen
- Advance-level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
- Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
- High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)
- 8+ years of working with Microsoft Teams, Skype for Business / Lync 2013/ Lync 2010, Direct Routing, SBCs and/or any Microsoft and Networking Technical related technologies.
- Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environments for large global enterprises
- Solid understanding of UC, VOIP, SBCs, MTRs
