AddressAbout Us
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
About the Role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.
The Operations Engineer is critical to making this happen and will be responsible for managing the resolution of application and system issues that arise across one of the key core banking MIDANZ applications. This requires candidates with both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks in a high performing global support team. This role also requires candidate to work in shift roaster, handling on-call and weekend support.
What will your day look like?
The Operations Engineer is critical to making this happen and will be responsible for
- Monitoring application, system, perform periodical health checks and take appropriate action.
- Responding to user queries, investigating and resolving reported application issues / & incidents.
- Proactively identify application issues, assess the risk and take appropriate action.
- Ensure that the agreed set of objectives and deliverables, are achieved.
- Regularly track Service Now Alerts/Incident, Requests and ensure that these are closed/completed/cancelled as per the SLA.
- Work closely with problem management, track open issues send regular updates and communication on open key issues.
- Be aware and be on top of all open critical issues till the cause and all remedial actions are implemented.
- Building and maintaining relationships with key stakeholders. Ensure that stakeholders are kept informed of status and progress of incidents and problem resolution in a timely manner with relation to the severity of incidents and the ANZ Incident and Problem Management process.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Around 10+ years of experience on below mentioned technology areas:
- Good programming, support and hands on experience on RPG400, RPGLE and CL
- Deep understanding of multiple versions of RPGII-LE
- CLP Embedded SQL, SDA Screen Design, and Job scheduler MROBOT
- Knowledge on XML, MQ, Connect Direct
- Knowledge on Integration methodologies - Pub/Sub
- Strong analytical and problem-solving skills.
- Strong stakeholder management, communication and interpersonal skills.
- Experience working with cross-functional teams and able to work on fast-paced environment.
- Excellent incident management, problem solving and technical troubleshooting skills with a good understanding of the entire application/infrastructure landscape of the applications being supported.
- Knowledge of MIDANZ Core Banking system
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
