AddressWorking as a Team Leader, you will be responsible for leading a team of Customer Service Representatives to deliver the collection of outstanding funds. You will ensure high levels of customer service and exceptional quality standards aligned with client expectations. You will also act as the primary point of contact for client queries and requests.
In this role, you will;
- Manage both individual and team performance to drive excellence
- Encourage a culture of high performance and quality, with a focus on clear communication standards
- Directly liaising with clients to address queries, requests, and reporting needs
- Contribute to the development and execution of strategic initiatives
- Implement continuous enhancements to systems and processes for improved efficiency
- Provide regular reporting as per requirements
What You will bring;
- Proven experience in leading Contact Centre teams
- Familiarity with Contact Centre technology and systems
What’s in it for you;
Working at Recoveriescorp, you will be leading our first team based in Adelaide. With the support of our main operations in Melbourne, you will have the autonomy and trust to work closely with the client to ensure the success of the program.
To ensure your continued development you will have access to learning & development programs and the opportunity to grow your career.
You will also have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
Apply Now or contact ***********@recoveriescorp.com.au
“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant."
About Us;
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
