Team Leader - Case Management And Outreach

Domestic Violence Crisis Service (DVCS) is a community organisation providing crisis intervention, follow-up and Case Management supports and services to all people affected by domestic violence in the ACT. The priority of our Service is for the safety of the people who have been subjected to domestic or family violence, recognising that the majority are women and children.

DUTIES

The Team Leader – Case Management and Outreach will:

• Provide leadership, support, and oversight to a multidisciplinary team of Practitioners to ensure the provision of high-quality services to people experiencing domestic and family violence in alignment with best practice frameworks and child-safe principles; prioritising those with complex and intersecting needs.
• Contribute and provide oversight to workflow including – respond to referrals received, maintain program waitlists, allocate work to Practitioners, monitor the timely completion of case plans and other documentation and data entry; and support Practitioners to safely exit clients from programs as appropriate.
• Support Practitioners to conduct risk assessments and case planning and develop strategies to manage and mitigate risks for clients; offering case consultation and guidance to Practitioners in respect of client needs as required.
• Build and maintain professional relationships with relevant intersecting government and non-government agencies to promote collaborative practice and integrated service provision and to engage in advocacy as required.
• Develop, implement, and update relevant processes to ensure DVCS Case Management and Outreach programs achieve their contracted outputs in an evolving climate.
• Maintain an overview of client work and work practices and ensure the relevant Service Director is informed and updated of pertinent issues.
• Prepare reports and contribute to tender documentation and submissions, as required.
• Provide training and support to staff across the organisation, as required.
• Participate in the On-call Team Leader (OCTL) consultation rotating roster, requiring availability after hours on occasion to receive phone consults from staff.
• Engage in other tasks as required.

SELECTION CRITERIA

DVCS Team Leaders will require the following skills, experience, and capabilities:

• Minimum of two-years relevant experience supervising staff who are supporting people experiencing domestic and family violence, including victim-survivors at high risk of serious harm or lethality.
• Demonstrated ability to prioritise competing tasks and ensure deadlines are met and expectations managed when issues arise.
• Well-developed skills in supervising and supporting a diverse, multidisciplinary team to achieve positive outcomes for clients.
• Demonstrated experience in writing and delivering comprehensive and high-quality reports for funding agencies and governing bodies.
• Demonstrated experience in domestic and family violence risk assessment and risk management, crisis intervention and support, and referral work including telephone crisis work and the ability to make sound judgements and appropriate referrals in crisis situations.
• Strong knowledge and understanding of domestic and family violence and its impact across the community; as well as issues affecting people with complex needs who require a range of system responses.
• Strong knowledge and understanding of the drivers of domestic and family violence and other forms of gender-based violence.
• Demonstrated commitment to prioritising safety by working in partnership with people subjected to violence, alongside promoting accountability for people who use violence.
• Well-developed client-centred responses for people who are experiencing or have experienced trauma, including responses required to address the needs of children and young people impacted by domestic and family violence, in their own right.
• Ability to work in a diverse team of people with a focus on leading and maintaining a growth mindset regarding professional development, as well as team development.
• Ability to work flexibly to meet the needs of the business.
• Demonstrated commitment to the values of equity, inclusion and diversity.
• Current Working with Vulnerable People Card.
• Current driver’s licence.

SALARY

Salary and conditions of employment will be in accordance with the SCHCADS Award level 8.1 to level 8.3. Salary commensurate with qualifications, demonstrated skills and experience.

Aboriginal and Torres Strait Islander people are encouraged to apply. Men are also encouraged to apply.

APPLY

Position Description available on request.

Please submit your current CV and relevant selection criteria as outlined above to *****@dvcs.org.au. Applications close midnight, Thursday 23 May 2024.

If you have any questions or queries about this position, please contact Louise Cutting on 02 6280 6*** or via email at *****@dvcs.org.au using the subject line: Team Leader - Case Management and Outreachfor a confidential chat.