AddressCustomer AssistTeam Leader - 47509
- Full time | Permanent
- Bedford Park, Adelaide
How will I help?
As a Team Leader in Customer Assist your key focus is to lead a team to learn, develop and continually grow to deliver effective outcomes that ensure the right solutions for our customers in financial difficulty and maximize commercial outcomes for the business.
You will lead your team to be motivated, driven and passionate about delivering a superior service experience, meeting customer needs and balancing commercial outcomes
Some key responsibilities include but not limited to:
- Lead a team by motivating, driving, and delivering a superior service experience, meeting customer needs, and balancing commercial outcomes
- Drive customer sentiment through assessment and coaching of quality customer needs conversations, ensuring the expressed and unexpressed customer needs are achieved
- Model the "Be Better Every day" behaviour and have a growth mind set in daily interactions with your team, peers, management, and customers.
- Sharing key learning's from cases with the broader team, driving a culture of ongoing process improvement and development of timely, policy-appropriate, and commercially sound decisions
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- Demonstrated leadership experience delivering exceptional customer service in a contact centre/customer centric environment
- Customer-focused mindset and a commitment to providing excellent customer experiences
- Strong communication skills
- Manages self, works well under pressure & ability to manage competing priorities
- Demonstrated interpersonal and collaborative relationship skills
- Ability to liaise with internal and external stakeholder to implement, maintain and improve key strategic initiatives in line with Customer Assist strategy
- High level attention to detail
- Strong influencing & negotiation skills
What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.
How do I Apply?
Start here. Select the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au.
