Address
Form of work
Salary- Employment Type: Continuing role
- Remuneration: From $106K + 17% Super and Leave Loading
- Location: Kensington, NSW
- Multiple roles
UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. This role plays a lead and strategic role within the Enterprise Portfolio Management Office.
Why your Role Matters
The Team Leader, Engineering Team sits within the Student Hub and is responsible for the efficient and effective delivery of student enquiry and administrative processes within a shared student services model.
The role is responsible for leading a team of Student Service Advisors and Officers in conjunction with the Student Services Manager, managing front line student services via multiple channels including face to face, online and via phone, across the Kensington and Paddington campuses. This role also supports the Manager with the training, supervision and development of team members.
Who you are:
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and/or experience.
- Demonstrated commitment to providing excellent customer service, and a positive, flexible, and adaptable attitude, with a willingness to take on a wide range of tasks and adjust to competing and shifting priorities in a changing environment.
- Extensive experience within the Higher Education student services and administrative environment and in the effective use of complex student systems and data reporting systems.
- High level initiative, and proven ability to apply knowledge and expertise to resolve complex and sensitive issues effectively and develop practical solutions.
- Excellent organisational skills with a proven ability to manage multiple competing tasks, establish priorities and meet deadlines, working both autonomously and collaboratively with diverse stakeholders in a shared student service model.
- Proven experience of managing and developing a high performing team that drives innovation and continuous improvement in a fast-paced, changing business environment.
- Demonstrated experience in managing the delivery of student services.
- Excellent written and verbal communication skills with the ability to use tact and diplomacy, negotiate and communicate with influence, and clearly convey ideas and information to a diverse audience.
- Ability to improve customer service by identifying critical activities, redesigning processes, and establishing short/long term priorities for continuous improvement.
- High level proficiency in Microsoft applications and demonstrated ability to learn and implement new systems. Experience using a student management system would be highly regarded.
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience summary above) before Sunday 14th Jan by 11:55pm.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness)
E: (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
