Team Leader - Glenorchy (002362), Or Rosny (002393), Burnie (002394)

Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We also recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Up to 73.5 hours - flexible options available. 

Please note there are 3 positions being filled from this process. 2 will be in Southern Tasmania ( Glenorchy, Rosny or Hobart), and 1 is located in the North West in Burnie.

1. Monitor and evaluate performance of Customer Service Consultants (CSCs) and provide coaching and constructive feedback to improve productivity.
2. Address conflict and challenges within the team to foster a positive and collaborative work environment, and understand when to escalate to a Service Delivery Coordinator
3. Oversee day-to-day operations within area of responsibility and assign tasks and responsibilities to team members, considering individual strengths and skills to optimise performance.
4. Support their team to achieve set goals and objectives that align to the Departments strategic and business objectives.
5. Facilitates effective communication, ensuring that team members are informed, engaged, and aligned with goals.
6. Identify and support individual and team development needs, provide training opportunities to CSCs for skill enhancement supporting career growth and success within roles.
7. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer.  The following check is to be conducted:

Checks for criminal charges, convictions or findings of guilt for:

• crimes involving dishonesty
• crimes of violence
• sex related offences
• serious drug offences
• traffic violations, criminal or traffic charges (but not including parking infringements).

• A current motor vehicle driver’s licence
• Previous experience working in a customer service environment across multiple sites and/or multiple channels.

 SOD - Team Leader - Service Delivery - Various.docx

 SOD - Team Leader - Service Delivery - Various.pdf

 Short Application - FAQs.DOCX

 Short Application - FAQs.pdf

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.  

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5*** or (03) 6270 5***.

Rachael Burgess
Manager Service Excellence
Email Address: ***************@service.tas.gov.au
Phone: 0418 393 ***