Address Footscray, Dandenong, Bendigo location, with flexible, hybrid working arrangement
Salary circa $110,000 plus super
Applications close 17 March 2024
About Us
We are the public trustee of Victoria with a strategic vision to support Victorians in protecting and growing their legacy and financial wellbeing. With a sense of community, we offer critical financial and legal products and services including Will Writing, Powers of Attorney, Executor Services, Trustee Services and Personal Financial Administration.
About the Team
We manage the financial and legal affairs of our most vulnerable clients whose circumstances are complex and unique, which could further be complicated with multiple critical factors, such as the loss of formal or informal support, mental health concerns and/or disabilities, substance abuse, financial abuse, being at risk from others or demonstrates violent behaviour, at risk accommodation or difficult relations (family breakdowns or conflict) etc. These clients are appointed to us through the Victorian Civil Administrative Tribunal.
About the Role
Internally known as Team Leader, Specialised Support, you will provide day to day supervision, coaching and leadership to the Specialised Support Team.
You will have the client at front of mind and work towards resolution of these complex circumstances with the assistance of stakeholders, your team and the client or their support network. Working collaboratively within your Team Lead peer group and those in key business stakeholders' areas will be pivotal to not only deliver service to the clients but to drive tactical performance improvement activities.
Skills and Experience
Tertiary qualification in law, business, community/social services or equivalent
Experience managing and leading high-performance teams
Experience working in service environments that require a high degree of problem solving and professional collaboration
Experience in the human services field and in coordinating tailored services to meet client needs
Understanding and experience working with vulnerable people, e.g., those with disability, mental illness, at risk of financial abuse, homelessness etc and in coordinating services to meet the client needs.
Experience in personal Financial Administration and/or the ability to work under legislative requirements, with intermediate financial analytic skills
Ability to make decisions whilst showing empathy and compassion
Active listening skills
Ability to have difficult conversations whilst being sensitive to client needs
Well-developed professional communication skills (written and spoken)
Ability to prepare commercial standard correspondence, reports and recommendations
Employee Benefits
Career development
Health and well-being programs
Flexible working conditions
Education assistance
Purchased leave
Employee assistance program
Reward and recognition program
Free Will preparation
Retailer discounts
Charitable workplace giving
Employee social club
Ce part of an organisation that works collaboratively to improve the lives of Victorians.
Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together and we bring our best.
How to Apply
Click the Apply button to commence the application process. Ensure you include a cover letter and resume.
