AddressJob details
Position status Permanent Position type Flexible full-time Occupational group IT & Telecommunications Classification AO6 Workplace Location Brisbane Inner City Job ad reference QLD/CO538928/24P Closing date 04-Feb-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Scott Hamilton Contact details (07) 3055 2782
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Responsibilities inlude:
- Provide consultancy services to departmental staff in the provision of ICT support and lead or assist in various project activities and programs.
- Provide leadership within a client service team including:
- Conduct Performance and Development Planning and provide feedback to individuals on their performance.
- Coach and mentor staff and provide opportunities for training and development.
- Encourage a culture of professional behaviour that contributes to the provision of high quality client service.
- Effectively acquire, maintain and apply knowledge of relevant government processes and legislation to ensure quality service outcomes for clients.
- Participate in determining goals and IT Service Centre planning and coordinate their implementation.
- Lead day-to-day management, resource planning and work allocation of an ICT support team to meet agreed service levels. Specifies, agrees and applies standards within the IT Service Centre and ensures that monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved.
- Establish and maintain cooperative working arrangements between the IT Service Centre and other areas of Information and Technologies Branch, the Department of Education and a range of government and non-government service providers, to ensure quality service and outcomes for clients.
- Promote a culture of continuous improvement and increased knowledge amongst IT Service Centre staff by sharing, analysing, evaluating, maintaining and documenting procedures and developing manuals and technical tasks and resolutions.
- Develop and prepare business and statistical reports, and respond to internal correspondence.
- Lead or assist in various project activities and programs as required.
Please refer to the attached role description for any mandatory requirements for this position.
To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page written statement in response to the attached role description, spcifically addressing the Competencies section.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.
Documents
Before applying for this vacancy please ensure you read the documents below.
- CO538928_24P - Role Description (PDF, 181KB)
Role Description
Candidate Information Fact Sheet (PDF, 728KB)
Information Package for Applicants
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