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Form of workAbout the Role
As the Team Leader for our Sales and Retention agents, you will be accountable for effectively leading, coaching, developing and motivating a contact centre team located in our George Street Sydney office.
Your role will be to drive your team's sales and retention performance by promoting RT Health products and services. You'll achieve job satisfaction by nurturing the team to hit their individual, team and contact centre KPIs.
This is a hybrid role, Monday to Friday. You will be required to work in the office 3 days a week (ideally Tuesday, Wednesday and Thursday but we can be flexible).
Responsibilities:
- Conduct regular one on ones, as well as yearly performance appraisals with team members focusing on their current performance and coaching them to achieve individual and team goals.
- Use Contact Centre Technology to manage, monitor, evaluate and provide feedback on team members' and group performance.
- Effectively communicate to the team new developments/processes and where possible explain reasons why changes/decisions have been made.
- Develop and maintain a team culture that facilitates continual improvement.
- Accept all member escalations; demonstrate professionalism in assisting the member.
- Regularly review calls to monitor quality and ensure RT Health service level standards are adhered to
- Ensure all team, department and business changes are embraced and managed effectively.
About You
You will have previous experience in a similar role, preferably in a contact centre or sales environment.
- Proven track record of leading and managing teams, achieving sales performance targets, and driving results.
- Excellent interpersonal and communication skills, with the ability to effectively engage and motivate team members.
- Strong problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions.
Culture & Benefits
Purpose-Driven Passion - We are united by a common purpose – to make healthcare affordable, understandable, high quality and member-centric.
Wellness and Work-Life Balance – We’ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on RT Health Hospital and/or Extras Cover.
- 18 Weeks of Parental Leave for all new parents.
- Mental Health & Wellbeing Programs, including workshops, fitness classes, flu vaccinations, skin checks and more!
- Discounts on HCF/RT Health’s entire suite of products, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.
Collaboration and Inclusivity – We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.
Continuous Learning and Growth - We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.
Next Steps
If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – *********@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
