AddressTeam Leader, Novated Settlements
- Call Centre & Customer Service
- Team Leader
- AU - Sydney
- Permanent / Full Time
21/2/2024
- Great career building opportunity
- Up to 4 wellness days and 2 volunteer days per year
- Flexible work arrangement
ABOUT THE ROLE
This role is responsible for delivering 100% compliance against SG Fleet settlement and lease activation KPI and SLA targets. It is also responsible for the efficient and professional management of all Funders, team members and general SG Fleet requirements. Key Accountabilities
TASKS AND RESPONSIBILITIES
- Manage key events/tasks of the settlement process life cycle - with all stakeholders, in accordance with SG Fleet policy and procedures. Monitor KPI and SLA performance and manage change to ensure the companies commitments and goals are met.
- Coach and develop team members in settling deals with the Financier and providing optimal customer service to the Novated portfolio. Demonstrate leadership behaviour to develop staff, build a positive work culture where people aspire to excel, while maintaining high productivity levels. Ensure team's workload is managed effectively and identify any potential issues that may impact the business
- Develop maintain and foster relationships with all internal staff and departments to enhance the understanding of lease activations, specific to the Novated product, to help sales achieve the results they require to build SG Fleet's leasing portfolio. Develop, maintain and manage relationships with the key Financiers to ensure that the team efficiently deliver on our commitments.
- Respond to any complaints and queries from both employees and employers, internal and external, and resolve the cause of any problems identified quickly, efficiently and in a view to promote best customer service practices.
- Manage the Settlements Pipeline for the Novated product via reports on all deliveries. Ensure that the data entered by and or managed by the Novated Settlements team is accurate and up to date at all times
- Identify strengths, weaknesses and opportunities for improvement with an aim to maximize efficiencies and reduce financial risk.
SKILLS AND EXPERIENCE..
Effective negotiation, influencing, and presentation skills
- Ability to develop and implement change management strategies
- Experience in leading, motivating and developing team members to their full potential
- Track record of solving problems by working consultatively with others and demonstrated capability to take the lead and make decisions
- Excellent communication and interpersonal skills
- Ability to develop staff and build positive work culture
WHAT'S NEXT..
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
