Team Leader Property Management Services

• Interested in working in community housing sector?
• Do you have previous leadership experience?
• Prior Property Management / tenancy management experience

Responsible for leading a high-performing Tenancy / Property Management team to ensure they deliver exceptional tenancy and customer service that results in tenants sustaining their tenancy and improving personal outcomes.

The successful candidate is an experienced Team Leader committed to excellent customer service, successful program delivery, staff development, and collaboration while ensuring every effort is made to support successful Client tenancies.

YOUR KEY RESPONSIBILITIES:

• Lead an experienced tenancy services team focused on delivering exceptional service to clients across various needs to achieve quality client outcomes.
• Assist with the development and implementation of the business and operational plans and related activities.
• Proficiently oversee the management of applications, hearings, outcomes, tenancy complaints, and appeals to effective resolution.
• Support the Housing Services Manager to meet compliance and legislative requirements 
• Ensure the Tenancy Services Team meets its financial goals and targets through the effective management of rent reviews, rent assessments, rent and non-rent arrears, former tenant debt, vacancies, and voids to meet or exceed program KPIs.
• Support the continuous improvement and development of services offered to tenants by maintaining strategic partnerships with support providers and other internal and external key stakeholders and promoting and/or implementing initiatives that support sustainable tenancies.
• Actively contribute to the organization achieving tenant satisfaction benchmarks.

ESSENTIAL CRITERIA:

• Tertiary qualification/s in Social Housing or similar.
• Demonstrated experience in staff leadership, mentoring, and guidance.
• Excellent interpersonal and stakeholder management skills.
• In-depth experience in tenancy management and a thorough knowledge of the Residential Tenancies Act and social housing policy and framework.
• Intermediate skills in all Microsoft Office applications.
• NSW Driver’s license.
• Please note that being female is a genuine occupational requirement of this role [Sec 31 Anti-Discrimination Act 1977].

Benefits:

• $102,827 - 107,366 + super + salary packaging (SCHADS 6)
• Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people
• Generous Salary Packaging benefits
• A great rewards program including a day off on your birthday, flexi-time, regular well-being sessions and team-building events
• In addition to excellent learning and development opportunities, as a large purpose-driven organisation we provide the potential to grow your career across a range of teams and services
• Supportive, friendly and values-driven team environment and culture

TO APPLY: To apply for the position, please submit your resume to *****@berecruitment.com.au