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SalaryIntro
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.
This position will be offered on a permanent full-time basis with WFH flexibility.
Responsibilities
You will add value to Gallagher Bassett across the following:
- Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Principles
- Manage the day to day operations of the Specialty Claims team – a hybrid portfolio of claims consisting of Medical Negligence, Historic Abuse and other claims
- Ensure the delivery of cost effective, professional and customer-focused claims service
- Lead quality assurance activities, including audit results, data integrity, process refinements
- Lead Tier 1 activities and drive continuous improvement initiatives and prevent any recurring or systemic incidents
- Manage team performance in line with team targets and service level agreements
- Ensure appropriate team capability with effective recruitment and staff development planning
- Provide day-to-day management and technical expertise to the team
- Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc
We’re interested in hearing from people who possess:
- At least 7 years insurance experience with 3 years management experience over your insurance career
- Strong technical expertise in General Liability, Historic Abuse and/or Professional Indemnity claims handling
- Ability to build and develop business relationship with clients and Service Providers
- Ability to comply with relevant state legislation
- Insurance policy interpretation skills
- Stakeholder management
- Strong level of interpersonal skills
- Negotiation skills
- Excellent customer service skills
- Commitment to quality and accuracy
- ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)
- Attractive remuneration packaging & Flexible work arrangements – including WFH
- Paid Parental Leave
- Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career – as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and
- Employee assistance program for yourself and immediate family members.
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1600 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
To apply
Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
