Team Leader/Reception Manager

• Boutique Day Surgery
• CBD Location

Are you a passionate leader with a background in customer service? Do you have experience managing a team in a healthcare setting? If so, we have an exciting opportunity for you!

We are seeking a Team Leader/Reception Manager for a busy day surgery. In this role, you will be responsible for overseeing a team of receptionists and administration staff,  ensuring the highest level of patient satisfaction.

Key responsibilities will include:

• Managing and mentoring the reception/administration teams
• Developing and implementing customer service policies and procedures
• Ensuring medical reports and records are up to date
• Monitoring patient satisfaction and addressing any concerns or complaints
• Collaborating with other departments to ensure seamless patient care
• Analysing data to identify areas for improvement in the customer service experience
• Managing the clinic's appointment scheduling system 
• Coordinating maintenance requirements and ordering medical and office supplies
• Roster Management
• Risk management and work health and safety compliance

The ideal candidate will have:

• Qualification in business administration, healthcare management, or a related field
• Knowledge of Quality Accreditation advantageous
• Staff management experience
• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• A passion for delivering exceptional customer service
• The ability to work well under pressure and prioritise competing demands
• Experience using medical software Profile/Fido advantageous

If you're looking for an exciting opportunity to lead a team and make a difference in the lives of our patients, we encourage you to apply today.

Silver Search Pty Ltd 

Specialists in Medical Administration roles: 

E: ****@silversearch.com.au

PH: 1300 557 046

W: www.silversearch.com.au