Team Manager (After Hours Service). Part-time - WFH

Apply now Job no: 503619
Employment type: Part Time
Location: ACT, Albury Wodonga & Murray, Blue Mountains & Central West, Coffs Harbour & North Coast, Dubbo & Central NSW, Far West & North Central NSW, Gosford & Central Coast, Goulburn & Southern Tablelands, Lismore & Far North Coast, Newcastle, Maitland & Hunter, Port Macquarie & Mid North Coast, Richmond & Hawkesbury, Sydney, Tamworth & North West NSW, Tamut, Southern Highlands & Snowy, Wagga Wagga & Riverina, Wollongong, Illawarra & South Coast, Darwin, Alice Springs & Central Australia, Katherine & Northern Australia, Brisbane, Gold Coast, Bundaberg & Wide Bay Burnett, Cairns & Far North, Gladstone & Central QLD, Hervey Bay & Fraser Coast, Ipswich, Logan, Mackay & Coalfields, Mt Isa & Western QLD, Norfolk Island, Rockhampton & Capricorn Coast, Somerset & Lockyer, Sunshine Coast, Toowoomba & Darling Downs, Townsville & Northern QLD, Adelaide, Adelaide Hills & Barossa, Coober Pedy & Outback SA, Fleurieu Peninsula & Kangaroo Island, Mt Gambier & Limestone Coast, Riverland & Murray Mallee, Whyalla & Eyre Peninsula, Yorke Peninsula & Clare Valley, Hobart, Central & South East, Devonport & North West, Launceston & North East, Bairnsdale & Gippsland, Ballarat & Central Highlands, Bendigo, Goldfields & Macedon Ranges, Dandenong, Epping, Geelong & Great Ocean Road, Horsham & Grampians, Sunshine, Mildura & Murray, Melbourne, Morning Peninsula & Bass Coast, Shepparton & Goulburn Valley, Taralgon & La Trobe Valley, Yarra Valley & High Country, Perth, Albany & Great Southern, Broome & Kimberley, Bunbury & South West, Geraldton, Gascoyne & Midwest, Kalgoorlie, Goldfields & Esperance, Mandurah & Peel, Northam & Wheatbelt, Port Hedland, Karratha & Pilbara
Categories: Child, Youth & Family

$ 47.50 per hour + 11% Super (SCHADS level 5)

Completely remote position working from home

Support our Child, Youth & Family services nationally

Work for a leading social purpose organisation

About theOrganisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

We are seeking 2 Team Managers to oversee the delivery of the After-Hours Service (AHS) team. Reporting to the National Manager – After Hours, you will work within and lead a team that provides critical support to clients, staff and external stakeholders outside of business hours. In this role you will ensure a smooth operation, compliance, and a high quality of care afterhours for clients as determined by their service eligibility.

To be successful in this role you will demonstrate strong leadership skills and will provide subject matter expertise to guide and be a point of escalation to the after-hours team of practitioners to meet the needs and requirements of Child, Youth & Family (CYF) and National Immigration Support Services (NISS) teams across jurisdictions.

The Team Leaders will be supporting the team during our graveyard shifts which start from 10:00pm ending at 9:00am. Please note this role will have an on-call component. This is a fully remote role and can be completed anywhere within Australia. Award based salary with penalties rates.

Flexibility is key, as you'll be required to work weekends, public holidays, and attend yearly mandatory training sessions in Sydney. However, in return, you'll have the opportunity to work remotely from home on a rotating roster basis, offering a desirable work-life balance.

About the Roster

We looking to fill the following roster lines. If you cannot commit to the below, please apply for any future vacancies. In your cover letter, clearly identify which roster line you are applying for. Please note : We cannot accept requests for any variations to shift times.

Roster 1 – 50 hours per fortnight

Week 1: MON 05:30 a m-12: 3 0 p m, THU 04:30p m- 02 : 00 am

Week 2: TUE 4 : 30 pm-2:00am, WED 4:30pm-2:00am, FRI 4:30pm – 12:00am SAT 2:00pm -12:00AM

Roster 2 – 39 hours per fortnight

Week 1: FRI – 11:30pm – 06:30am, SAT, 11:30pm – 06:30am , SUN, 11:30pm – 06:30am

Week 2: FRI – 11:30pm – 06:30am, SAT, 11:30pm – 06:30am, SUN, 11:30pm – 06:30am

Key Responsibilities

Ensure that After Hours responses are evidence informed and operate consistently and ethically within the purpose and values of LWB and the CARE and TCI endorsed practice models

Lead After Hours Practitioners in the provision of service in risk assessments, incident management and support for children, young people and their families

Role model leadership which aligns to the Leadership Capability Framework leading to a supportive and collaborative team environment to achieve best outcomes

Monitor and manage with direct report staff:

rostering, ensuring adequate coverage to meet service needs

time and attendance records for payroll processing

leave requests

performance concerns

Respond to all incoming after-hours enquiries in a professional and efficient manner, role modelling effective communication and underpinned by key practice models including CARE and TCI

Effective and timely building of rapport with diverse caller groups including children and young people, carers, staff and external stakeholders. Provide direction and leadership for a range of activities afterhours including:

Providing direction, overseeing and being a point of escalation for critical incidents

Approving and coordinating emergency placements

Escalation and reporting of critical incidents in accordance with jurisdictional obligations

Maintain superior knowledge and skills in relation to evidence informed practice to support and respond to callers and guide After Hours Practitioners with critical emergent support needs which arise After Hours

Apply understanding of key policies and procedures to emergent and critical after-hours responses, as relevant to each state’s legislative and regulatory requirements and provide guidance to Practitioners where necessary

Provide direction, mentoring, and support to the After-Hours Practitioners during their shifts

Report on Service functioning to help inform review of the Service and ensure it is meeting business needs and to identify ways to continually improve

Provide functional support to the National Manager including responding to escalated incidents and providing auxiliary delegation

Skills & Experience

A Degree qualification in Human Services or related discipline

Previous experience in team leadership and /or management roles

Experience in delivering services within the community sector preferred

Ability to manage issues, risks and contentious matters

A reasonable understanding of the impact of trauma on children and young people and complex behaviours

Opportunity to build a high performing division within one of Australia’s leading Not for Profit’s

Salary packaging tax benefits, meal entertainment benefit, novated leasing and more

Growing organisation with great career opportunities

Rare flexible working arrangements allowing you to spend more time with friends and family. Truly this role offers work life balance!

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Recruitment Please note: We cannot accept applications to this email. Due to the high volume of interest, please only contact recruitment if an adjustments to the process is required.

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date is Wednesday 19 th June 2024.

Please note: To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face-to-face interview.
Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here

Advertised: 05 Jun 2024 E. Australia Standard Time
Applications close: 19 Jun 2024 23:55 E. Australia Standard Time

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Team Manager (After Hours Service). Part-time - WFH ACT, Albury Wodonga & Murray, Blue Mountains & Central West, Coffs Harbour & North Coast, Dubbo & Central NSW, Far West & North Central NSW, Gosford & Central Coast, Goulburn & Southern Tablelands, Lismore & Far North Coast, Newcastle, Maitland & Hunter, Port Macquarie & Mid North Coast, Richmond & Hawkesbury, Sydney, Tamworth & North West NSW, Tamut, Southern Highlands & Snowy, Wagga Wagga & Riverina, Wollongong, Illawarra & South Coast, Darwin, Alice Springs & Central Australia, Katherine & Northern Australia, Brisbane, Gold Coast, Bundaberg & Wide Bay Burnett, Cairns & Far North, Gladstone & Central QLD, Hervey Bay & Fraser Coast, Ipswich, Logan, Mackay & Coalfields, Mt Isa & Western QLD, Norfolk Island, Rockhampton & Capricorn Coast, Somerset & Lockyer, Sunshine Coast, Toowoomba & Darling Downs, Townsville & Northern QLD, Adelaide, Adelaide Hills & Barossa, Coober Pedy & Outback SA, Fleurieu Peninsula & Kangaroo Island, Mt Gambier & Limestone Coast, Riverland & Murray Mallee, Whyalla & Eyre Peninsula, Yorke Peninsula & Clare Valley, Hobart, Central & South East, Devonport & North West, Launceston & North East, Bairnsdale & Gippsland, Ballarat & Central Highlands, Bendigo, Goldfields & Macedon Ranges, Dandenong, Epping, Geelong & Great Ocean Road, Horsham & Grampians, Sunshine, Mildura & Murray, Melbourne, Morning Peninsula & Bass Coast, Shepparton & Goulburn Valley, Taralgon & La Trobe Valley, Yarra Valley & High Country, Perth, Albany & Great Southern, Broome & Kimberley, Bunbury & South West, Geraldton, Gascoyne & Midwest, Kalgoorlie, Goldfields & Esperance, Mandurah & Peel, Northam & Wheatbelt, Port Hedland, Karratha & Pilbara 19 Jun 2024 23:55

Work alongside the National Manager to oversee the delivery of the After-Hours Service (AHS) team. Work from home from anywhere in Australia!

Team Manager (After Hours Service). Part-time - WFH ACT, Albury Wodonga & Murray, Blue Mountains & Central West, Coffs Harbour & North Coast, Dubbo & Central NSW, Far West & North Central NSW, Gosford & Central Coast, Goulburn & Southern Tablelands, Lismore & Far North Coast, Newcastle, Maitland & Hunter, Port Macquarie & Mid North Coast, Richmond & Hawkesbury, Sydney, Tamworth & North West NSW, Tamut, Southern Highlands & Snowy, Wagga Wagga & Riverina, Wollongong, Illawarra & South Coast, Darwin, Alice Springs & Central Australia, Katherine & Northern Australia, Brisbane, Gold Coast, Bundaberg & Wide Bay Burnett, Cairns & Far North, Gladstone & Central QLD, Hervey Bay & Fraser Coast, Ipswich, Logan, Mackay & Coalfields, Mt Isa & Western QLD, Norfolk Island, Rockhampton & Capricorn Coast, Somerset & Lockyer, Sunshine Coast, Toowoomba & Darling Downs, Townsville & Northern QLD, Adelaide, Adelaide Hills & Barossa, Coober Pedy & Outback SA, Fleurieu Peninsula & Kangaroo Island, Mt Gambier & Limestone Coast, Riverland & Murray Mallee, Whyalla & Eyre Peninsula, Yorke Peninsula & Clare Valley, Hobart, Central & South East, Devonport & North West, Launceston & North East, Bairnsdale & Gippsland, Ballarat & Central Highlands, Bendigo, Goldfields & Macedon Ranges, Dandenong, Epping, Geelong & Great Ocean Road, Horsham & Grampians, Sunshine, Mildura & Murray, Melbourne, Morning Peninsula & Bass Coast, Shepparton & Goulburn Valley, Taralgon & La Trobe Valley, Yarra Valley & High Country, Perth, Albany & Great Southern, Broome & Kimberley, Bunbury & South West, Geraldton, Gascoyne & Midwest, Kalgoorlie, Goldfields & Esperance, Mandurah & Peel, Northam & Wheatbelt, Port Hedland, Karratha & Pilbara 19 Jun 2024 23:55

Work alongside the National Manager to oversee the delivery of the After-Hours Service (AHS) team. Work from home from anywhere in Australia!