Address Do work that matters
The Business Banking Associates Contact Centre leadership team is excited to announce a new opportunity to be part of the Academy Leadership team.
You'll be joining the Customer Chanel and Data team - a hardworking bunch who support our new teams training needs for the first part of their journey within CBA.
The Business Banking Contact Centre Academy supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.
See yourself in our team
As a Team Manager in the Business Banking Academy team you will:
Be responsible for developing a team culture that demands the highest standards of excellence and continually promotes simplicity.
Successful delivery of quality service to customers and business partners (internal & external)
Coach your team to ensure they are able to meet and exceed their performance targets
Continual review and improve business practices and processes
Day to day responsibility for meeting business objectives across a range of Key Performance Indicators
Have a passion for facilitation and training
Work with your Contact Centre Manager, Executive Manager, peers and people to lead a Contact Centre focussed on providing exceptional customer service, increasing first point resolution and reducing contact volumes through driving self-service initiatives
We’re interested in hearing from people with:
Experience in customer experience management / front line experience would be highly regarded
Experience in training and facilitation
Ability to think analytically to develop insights and make decisions
Strong commercial acumen and numeracy skills, balanced by a desire to achieve optimal customer outcomes
Proven ability to build and leverage strong stakeholder relationships
Effective communicator both internally and externally
Ability to lead change and deliver business results.
Strong organizational skills, with a demonstrated ability to achieve deadlines and priorities effectively.
Possess high levels of motivation, drive and strong success orientation
Experience within banking or financial services is preferred, but not essential
* Please note this role is office based 5 days a week at our lovely office at South Eveleigh
** Role is a 12 month secondment for internal staff or a 12 month contract for an external candidate
This is an outstanding opportunity to continue to build your brand and your
career in a growing and successful business.
If this sounds like you apply now!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 14/02/2024
