Team Manager - End User Services

NSW Health

To plan the provision of comprehensive, balanced and coordinated health services to promote, protect, develop, maintain and improve the health and wellbeing of the people of New South Wales.

The NSW public health system is the largest public health system in Australia, providing safe, high quality healthcare to the people of NSW. By global standards, the NSW Health system is high performing, delivers safe, quality care, & our population is considered amongst the healthiest in the world.

In the face of challenges, our health system & its workforce has shown time & again the ability to adapt & change to deliver high quality care to the people of NSW. World class training & education, advances in technology, investment in preventative health & innovative models of care will help us build an even stronger, more flexible, patient-centred health system in NSW.

Working at eHealth NSW is more than a job. Every day, we set out to design, build, and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

• 👏🏼 Customer Support Team Training
  

  Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives

• ⚙️ Customer Support Technology Management
  

  Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support

• 💼 Customer Support Team Enablement
  

  Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅ Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems