AddressGallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!
As Team Manager, you will lead a dynamic team of case management personnel, both experienced and new to the NSW Workers Compensation Scheme. Since GB’s recent expansion into the workers compensation market, the function has continued to grow with continual opportunities for being offered within the team.
This role provides a unique opportunity to lead a team in a fast-paced work environment, further developing your leadership skills and contribute to a vibrant and collaborative culture, along with continual improvement of our service offerings and claims delivery.
Responsibilities
- Lead a team of Case Managers, responsible for the management of workers compensation claims;
- Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity and increasing our people’s satisfaction levels and having pride in our goals;
- Participate in workforce planning and recruitment activities for the function;
- Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance;
- Mentor your team and provide them with coaching and professional support to ensure they reach their full potential. Analyse team performance trends and projections, and implement remedial action to resolve issues where required;
- Promote a culture which ensure compliance to our business processes is adhered to;
- Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.
Qualifications
Required: Minimum 3-5 years claims management experience. 1 year people management experience.
Preferred: Prefer Account Management experience.
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