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Job Category
Customer Success Group
Job Details
Technical Architect I, Customer Success
At Slack, we believe that our success is directly tied to the value our customers derive from our product. We demonstrate Slack’s platform flexibility by designing and delivering the right experiences for our customers, their teams and the individuals within it.
As a Sr Technical Architect , you are responsible for engaging with our largest and most strategic customers to assess, design and deliver the technical rollout and launch plan for Slack. You are a key member of the Customer Success Professional Services team with a technical background and competencies in development, integration, solution architecture and security.
You will conduct detailed technical discovery workshops, assess cultural, structural and business functions with security requirements while translating these findings for a foundational Slack solution built for scale and flexibility. This design will include details on the workspaces, user management, authentication, bots, integrations, and settings & permissions required to ensure there are no technical barriers to user adoption of Slack. You will be responsible for advising on integration implementations, including key production systems from GitHub, Jira, Workday, Google Apps, etc. In addition, you'll be customizing client applications. You love strategically working with clients and in this role you'll be advising customers on how best to implement Slack APIs and Developer tool kits at scale.
What you will be doing:
You facilitate customer facing workshops and discovery - often with our customer’s technical team, and develop a technical deployment plan
You ensure flawless integration with other systems and apps, including identity management, eDiscovery, data loss prevention, Salesforce, other SaaS products and internal systems.
You assist in secure setup of the customer’s Slack environment based on IT, governance and technical requirements.
You remove technical roadblocks for organization-wide software distribution
You create and present detailed technical information and benefits of the Slack platform to a wide array of customers, including CxO and technical teams
Participate in the sales cycle to support prospect customer engagements and assist with scoping work effort for complex endeavors.
Drive technical methodology improvement projects internally to help operationalize key initiatives.
What you should have:
You possess excellent written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user.
You have excellent presentation skills for presenting both business oriented solutions and advanced technical concepts.
You have experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations.
Hands-on proficiency with at least one object oriented programming language such as: Java, Javascript, Node.js, Python.
Hands-on proficiency with data exchanges and API's.
You have experience working directly with Sales and Success teams, Consultants, and System Integrators.
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds.
Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information
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