Address At ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe, Thailand, New Zealand, and the Middle East. Our reputation has been built on high-quality products, with services delivered by people who are passionate about quality, reliability and practicality.GoActive Outdoors is a subsidiary of the ARB Group, and is the exclusive importer and distributor of Thule Sport & Cargo and Active with Kids range of products. GoActive Outdoors is also the exclusive importer and distributor of Konig tyre chains.We are currently seeking a Technical Customer Service Representative who will be the primary point of contact for customers seeking technical assistance with GoActive distributed products. You will utilise your technical expertise and exceptional communication skills to resolve customer inquiries, troubleshoot technical issues, ad provide timely and effective solutions.
Key Responsibilities:
Customer Support
Technical Troubleshooting
Product Knowledge
Documentation
Collaboration
Customer Education
Quality Assurance
About you:
Experience in technical sales, retail sales
Prior experience in Technical Customer support or help desk role preferred.
Strong technical aptitude and ability to quickly learn new technologies.
Excellent communication skills, both verbal and written, with a customer-centric approach.
Ability to remain calm and professional in high-pressure situations.
Proficiency in troubleshooting product repairs and consumer issues
Familiarity with CRM systems and ticketing software for managing customer inquiries.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively in a fast-paced environment.
If you are a highly motivated and customer focused, and have a passion for outdoor accessories, we encourage you to apply for this exciting opportunity as a Technical Customer Service Representative.This is a great opportunity for the right individual to join Australia's leading off-road equipment specialist and be part of a globally expanding organisation.If you feel that this could be the right move for you and you have the necessary skills and experience required to be successful in this role, please apply online today to take the next step in your career!
