AddressAre you looking for a company where you can excel and grow?
Great location, opportunity to grow within the role and highly supportive team with excellent company culture and excellent training.
Your new company...
This highly successful business, who are in the field of technology and payment solutions are looking for an exceptional experienced Technical Support Specialist to join the team.
This wonderful growing business are highly supportive and provide a great company culture.
This role will see you as the main point of contact for the technical team.
The role:
- Provide technical assistance and support to resolve technical issues over the phone
- Provide regular escalation support to technical team and technical partners
- Maintain an up-to-date knowledge of operational procedures
- Utilise monitoring tools and system logs to build a detailed issue case
- Replicate unfamiliar issues in test machines
- Complete fleet optimisation and preventative tasks
- Configure and support software and hardware products
- Cooperate and liaise with technical team and share information across the organization
- Develop/build working relationship with Next Payments' internal department
- Liaise and coordinate with external third-party service providers to resolve issues
- Raise cases for all activities capturing accurate description of incidents/issues
- Follow-up all outstanding cases
- Provide consistent and accurate information when responding to queries
Skills and Experience
- Technical Customer service background - you are tech savvy and have a strong IT background
- Youa re a team player with exceptional communication skills
- Have the technical aptitude to problem solve
- Knowledge of computer management systems
- Exceptional computer skills
- Strong ability to transfer information, skills and knowledge
- 2years previous experience in IT related helpdesk/system operations
- Exceptional PC Skills
We would love to hear from you if you want to work in a close knit, supportive team.
Please note for this role you must live in Australia and be a permanent resident.
