Technical Lead

NEC is a global technology leader delivering solutions and services to customers around the world including solutions for the Safer Cities, Smart Transport, Payments and Biometrics sectors. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support. www.nec.com.au

About the role

Due to ongoing growth of our global Smart Transport business, we are seeking a Technical Leader to join our Smart Transport team in Canberra to provide Technical Leadership for clients, team and management across the Service Delivery team.

 Key Accountabilities

• Provide Technical Leadership for asset management services
• Be an initial point of contact to triage and lead resolution for major incidents associated with assets and be a primary escalation resource for technical issues
• Manage centralised service centre in Canberra for Australian Smart Transport including device: repairs, warehousing and stock audits
• Physical management of field activities for installed assets; moves, adds and changes
• Support customers and subcontractors when they are diagnosing complex Level 1 hardware issues either face to face, over the phone or via email
• Provide Technical Leadership and support for the entire methodology processes relating to product lifecycles, asset lifecycles, support lifecycles and operational practices.

About you

• Minimum 5 years of experience in a relevant leadership position
• Minimum 3 years of proven experience in similar role, including maintenance of electromechanical and electronic devices.
• Ability to understand underlying solutions on all applicable technologies provided to current and upcoming clients.
• Demonstrate highly developed leadership skills for communication, motivation, teamwork and proactivity
• Ability to conduct in field and workshop based electronic repairs and provide ad hoc and planned leave coverage for field service engineers.
• Ability and willingness to work shifts within 6am-7pm timeframe during business days
• Solid understanding of product, asset and support service lifecycles to drive technical solutions. 
• Awareness of warehouse operations to manage a self-user store
• Ability to provide input into product design and selection to minimise ongoing service and maintenance costs and effort for Smart Transport devices
• Demonstrated knowledge of Workplace Health and Safety procedures and safe work practices
• TAFE Certificate III Electronics and Communications or equivalent industry experience
• A valid Australian Driver’s License

Come work with us:

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction, and you will enjoy a wide range of benefits such as flexible work options, 12 weeks paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

Benefits and Perks

• Attractive salary on offer
• Flexible working arrangements
• Continuous learning & development culture
• Work alongside passionate and like-minded people 

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.