Address
Form of workKey Responsibilities:
- Account Leadership: Serve as the primary point of contact for our client, leading the technical aspects of the account and providing guidance and support.
- Customer Service: Deliver exceptional customer service, maintaining effective communication with clients to ensure their EUC needs are met efficiently.
- Technical Expertise: Possess a strong knowledge and experience with Microsoft environments, including Windows 10, SharePoint, and Outlook, with a focus on EUC solutions.
- Technical Knowledge: Exhibit technical expertise in desktops, laptops, and other EUC devices, including mobile phones and tablets. Troubleshoot and resolve technical issues effectively.
- ITIL Practices: Apply an excellent understanding of ITIL (Information Technology Infrastructure Library) practices and methodologies to enhance EUC service delivery.
- Availability: Be technically hands-on and available to work after hours when required to address critical EUC issues and emergencies.
- On-Call Duty: Be on call on a rotating roster, as it may be a requirement for this role, to provide EUC support outside regular business hours.
- Team Management: Prior experience in managing and leading technical teams, especially in an outsourced environment, is highly advantageous.
- Federal Government security clearance is mandatory.
- Proven experience in a leadership role within the IT field, particularly in EUC.
- Exceptional customer service and communication skills.
- Strong knowledge of Microsoft environments, especially in the context of EUC.
- Technical skills in desktop, laptop, and mobile EUC device support.
- Ability to work well in a team and independently.
- Flexibility to work after hours and participate in an on-call rotation.
In recognition of your exceptional customer-centric approach, and innovative thinking, we offer the following:
- A clear emphasis on professional development.
- Engaging and diverse project work.
- Support for obtaining relevant certifications.
- Flexibility to balance work with your personal priorities.
- A comprehensive health and well-being plan.
- Competitive salary packages.
- Exciting corporate partnerships.
DIVERSITY & INCLUSION
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI
