Job Description:Technical Product Manager - Merchants12 Month Max-Term Contract/SecondmentLocation: Adelaide, Sydney, MelbourneHybrid workingHow will I help?This role is a key member of the Ecosystem Solution Delivery team and aims to increase the performance of our products in the market via superior customer and banker experience. The role works in partnership with their Product Management team and defines “how” we deliver Cash and Transactional banking products through product delivery processes. Team members are
Technical Product experts and owners for one or multiple products, responsible for transforming, adapting, and maintaining Cash and Transactional Banking Merchant products.
Key Responsibilities:- Supporting product related enquiries and implementing Technical Product process enhancements.
- Know your customers in your target industry/segment better than anyone else in the marketplace.
- Ensure timely delivery of products and services.
- Effectively handle, escalate and follow-up Technical Product queries, issues, and complaints, using judgement to resolve customer concerns on the spot.
- Support the commercialisation of products by ensuring that technical merits of the solutions are understood by key stakeholders.
- Providing Technical input into developing Customer product strategies enabling Merchant Growth targets.
- Be the expert in understanding emerging trends and competitor's product delivery advantages to support your role in delivering competitive advantage to Westpac.
- Defining the optimal process change and then lead the implementation as required to maintain regulatory compliance.
- Responsible for ensuring any compliance to contract arrangements which are an integral part of the product delivery construct (eg payment product schemes, WIB support), including leading and implementing change where required to maintain compliance.
What's in it for me?You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?- Business acumen to understand the payments industry and help the organization develop new products/ services.
- Experience in Merchant Acquiring Payments and/or product management-related roles in the financial services industry.
- Demonstrated experience in applying problem solving methodologies and developing business strategies & business cases.
- Proven skills in organising, project management, effective problem solving and decision-making.
- Influencing and relationship building skills.
- Strong written & verbal communication skills.
- Strong negotiation and interpersonal skills to influence cross functional team decisions.
- Proven ability in delivering projects and operational plans.
- Strong stakeholder management, influencing and relationship building skills.
- Understand the economics of the P&L for the Merchant Acquiring Business.
- Strong analytical skills, SQL/advanced reporting, and experience in data analysis.
What's it like to work there?We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.How Do I Apply?Start here. Select the APPLY or APPLY NOW button.At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au
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