Technical Services Engineer

About the job Technical Services Engineer

Technical Services Engineer

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

• This role is accountable for the delivery of service management reporting services for the customer account. Working with business stakeholders to understand their requirements, goals and objectives and determine how reporting/data can be used to achieve those goals
• This role will develop and maintain daily/weekly/monthly governance, operational and SLA reports and dashboards for cross-functional services using a range of Fujitsu and/or customer- owned service management toolset. The reports will be for internal Fujitsu and customer consumption.
• As a member of the Fujitsu Cross-Functional team at customer name, the role is expected to contribute to Fujitsus technical strategy , especially within own area of expertise (data science/analytics/reporting) based upon acquired knowledge and ensure proposed solutions are appropriate to customer.

Primary Responsibilities:

• Building detailed specifications of reporting within the design framework or delivery of service management to client.
• Developing daily/weekly/monthly operational and SLA reports and dashboards from a service desk toolset
• Collaborating with customer in configuring the toolsets to produce the reports and dashboards to common standards.
• Developing frameworks to enable quick and supportable enhancements to reuse code/reports in new environments.
• Providing in depth troubleshooting and data analysis relating to reports and any data queries
• Maintenance and configurations of reporting toolsets
• Performing quality assurance on data in the reports produced
• Ensuring all reports are provided to key stakeholders as per the contractual requirements and timeframes.
• Propose innovative solutions to improve on existing report deliverables and processes.
• Maintain a catalogue of standard reports and procedures.

Required Skills:

• Highly desirable database query skills; experience in Power BI and other reporting tools, and report development using Service Desk Toolsets
• Business analysis experience relating to defining reporting specifications is desirable
• Excellent documentation skills
• Excellent communication skills
• MS Office tools experience highly desirable (Word, PowerPoint, Excel)
• NV1 security clearance

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing ***************@fujitsu.com.

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email ***********@fujitsu.com.

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum NV1 Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).