Address Key Responsibilities
Technical Service
Provide internal & external technical support in both S&B and W&F.
Perform Compatibility testing for projects
Product testing and demonstrations on site as requested
Attend site inspections
Handle product complaints which will include product testing
Attend Construction Industry and Technical Training events as required
Recommend key customers to increase technical focus on to ensure improvement of the current business
Contribute to delivering technical specification sales aligned with Specifications Manager through the product portfolio
Engage and present Key Commercial Building teams, Contract administrators, Project managers and Construction managers and provide technical service experience
Perform product training and testing, recommendations and demonstrations in line with Bostik Training program.
Facilitate onsite training and external customer technical support
Training
Perform product training with Bostik staff.
Perform product training with External clients via Bostik Academy.
Facilitate onsite training where required with external customers.
Attend Trade Shows to assist BDM’s when required.
Lead the Bostik Academy Program in WA
Key Customer Relationships
Work with the sales team to plan and conduct regular joint calls to key customer visits and construction site visits.
Maintain contacts with key accounts within the WA region
Reporting
Maintain a plan to ensure maximum use of time covering all aspects of the role.
Liaise with customers to discuss concerns or complaints, instigating corrective action where required using the CQC process
Submit monthly reports with requested timelines
Complete reporting and information requests in a timely and professional manner including Salesforce CRM
Product Specialist
Support Product Managers with the creation of technical presentations and feedback.
Train Product Managers to aide in understanding of market requirements.
Generate and evaluate new product ideas and suggestions
Investigate market opportunities and estimate their effect on the market
Work closely with other team members and divisions to ensure we provide professional customer service
Support BDM’s on projects to provide product suitability and installation in accordance to TDS.
Required Profile
High level of demonstrated people skills
Demonstrated verbal and written communication skills
Proven numerical and computational skills
Proven PC skills
SAP system knowledge and experience desirable
Salesforce CRM or equivalent experience
Technical product expertise knowledge
Negotiation skills
Facilitation skills
Project Management
High attention to detail
Able to meet deadlines and organise work priorities
