Technical Support Analyst

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

Every day our all-Australian team deliver exceptional service and outstanding Technical Support to our 250,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past fourteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

As a Technical Helpdesk Engineer, you will be a valued member of the front-line team who assists our customers with their technical questions.

An average day may include any or all of the following tasks:

• Answering calls, live chats, and/or emails from customers
• Performing Linux and cPanel server administration and troubleshooting
• Diagnose issues with domain names
• Monitor and respond to service alerts

This is a permanent full-time position on a 24/7 rotating roster with five weeks of annual personal leave and two weeks of sick/carers leave.

All team members work from our brand new office in Southport.

As this is usually an entry-level position, previous experience is not a requirement as we provide six weeks of comprehensive training to successful candidates.

To be the best in this role we are looking for people with the following attributes:

• A passion for technology (cyber security, gaming, PC building, etc.)
• The ability to absorb information and learn quickly
• Efficient problem-solving skills
• A positive attitude towards our customers and service delivery
• Attention to detail

Any previous experience in the following areas would be highly regarded:

• cPanel (WHM)
• Domain names
• DNS
• CloudLinux and CageFS
• KVM virtualisation

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Queensland thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the complimentary perks include:

• A weekly selection of delicious meals is prepared in our on-site kitchen for breakfast and lunch
• A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit
• A drink fridge loaded with an assortment of soft drinks, juices and water
• A fully equipped private gym with access to our personal trainer
• Barista-made coffee and tea are delivered to your desk
• A team wellness centre featuring an 85” 4K TV, loads of streaming services, and multiple gaming consoles
• A Wheel of Rewards for recognising outstanding contributions to the company
• An on-site salon where our resident barber and stylist provide free haircuts on a regular basis
• Regular social events with your team and the whole company
• And the best end-of-year celebrations of any company in our industry!

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.

If this sounds like you, submit your application today and we look forward to speaking with you soon.