AddressWho are we?
We specialise in the implemention and ongoing support for MYOB Advanced and Microsoft Business Central/Wiise business management platforms throughout Australia.
What is the role?
We are looking for a highly motivated individual to join our client support team and provide application support services to our growing client base including:
- Provide application support assistance to client's queries submitted via phone and email, utilising remote access technologies. The queries may include responding to "how to" questions, analysis and fixing of data, software faults, technical issues, scheduling and managing software and system upgrades, etc
- Form and report customisations
- Escalation of more technical issues to Senior Technical Team to assist with resolutions
What are we looking for in our team?
MUST HAVE
- Experience supporting and/or implementing MYOB Advanced or other ERP/Accounting software solutions
- Accounting or Business qualifications or demonstrated knowledge of accounting fundamentals and business processes
- Demonstrated experience/understanding of relational databases
- Demonstrated experience in report writing using Crystal/MS reports or other report writing tools
- Excellent verbal and written communication skills
HIGHLY DESIRABLE
- Experience with MYOB Advanced or other ERP systems
- Experience with Payroll systems and processes
- Experience in a business consulting or professional services environment
- Experience with SQL Server, advanced skills in SQL queries, triggers and stored procedure
- Advanced reporting writing skills
PERSONAL QUALITIES
- Committed to providing exceptional customer experience and business improvement
- Be proactive, result focused, self-motivated and highly skilled at multitasking
- Ability to work independently or within a team environment, taking ownership of tasks
- Have a friendly and positive personality style.
CANDIDATES WITH NO PRIOR EXPERIENCE SUPPORTING AN ERP PACKAGE WILL NOT BE CONSIDERED FOR THIS ROLE
If you believe this role is for you, please send your CV and brief summary of your skills and experience to **@stratusgroup.com.au or apply online here.
