Technical Support Engineer

What is Farmbot? 

Farmbot is a fast-scaling Australian Agritech company that is leading the evolution of a new phase of technology development in agriculture. www.farmbot.com.au   

Combined with its strong go to market strategy, commitment to customer service and unique intellectual property, Farmbot is helping Farmers think differently about how they manage their water ecosystems and related infrastructure and is enhancing productivity, profitability and sustainability in many Australian, and now American, agri-businesses.  

Farmbot’s award winning technology is designed to be installed quickly by the customer without Technical Support. Its monitors work anywhere in the world by utilising leading satellite networks or can connect to local cellular networks if available. The monitors’ real-time alerts instantly inform a customer of water level trends, changes and issues via SMS, email and/or the Farmbot cloud dashboard.  

Farmbot’s core focus is in water for Livestock and has high adoption in cattle and sheep grazing activities across the state. It is now expanding its core water monitoring offering to a range of its own and other third-party technology, including sensors for Rainfall, Flow, Pressure, Cameras, Pump Control, Trough monitors and more.   

The company’s Software platform gathers data from its on-farm monitors and converts it to actionable insights that inform better farm management decisions and actively engages the customer for better asset and resource utilisation.

Purpose of the Role

Farmbot is seeking a professional Technical Support Engineer to support our rapidly expanding presence in the Australian market.  We are looking for an energetic and focused person to provide assistance to our customers and our staff. You will diagnose and troubleshoot software and hardware problems and help resolve them, alongside our research and development team. 

Ultimately, you will be a person our customers and staff trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Key Responsibilites

• Diagnose and troubleshoot technical issues.
• Support the research and development team with testing.
• Research and identify solutions to software and hardware issues.
• Properly escalate unresolved issues to appropriate internal teams.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.

Desirable Experience and Skills

• Enthusiastic about working on IoT, Agriculture and great technology.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Good understanding of computer systems, mobile devices and other tech products.
• Experience using relational databases, especially MySQL.
• Ability to diagnose and troubleshoot technical issues.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent problem-solving skills.
• Good documentation and communication skills.
• Ability to work independently.

We have an agile approach to all aspects of Farmbot’s product development and operations, and we look to all team members to provide input and ideas to continually improve every aspect of the business. This is an opportunity to take a key role in a truly innovative company that is creating unique solutions and services for agriculture and to develop your skills and be part of our rapidly growing company. Your desire to learn and flexibility to work in a fast-paced environment will contribute to your success.  

Be part of a team that is creating the next generation of monitoring and control system for the world’s agricultural industries.

For more information in complete confidence please contact ****@farmbot.com.au