Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.The TeamHumanforce is always looking for great Technical Support engineers to join our team. As a Technical Support Engineer, you'll use your skills and expertise to provide top-notch Technical Support to our customers. You'll work with a team of awesome people to troubleshoot and resolve technical issues related to our software solutions.Who you are?We don't expect you to know it all! We're looking for smart people who are motivated, love learning are passionate about technology. We will provide you with the training, support and guidance to be successful and you'll be part of a high-performing team that loves to celebrate and reward that success.You'll be confident talking to anyone and you'll love meeting new people, finding out what makes them tick, and how you can help them. So, if this sounds like you, we'd love to hear from you!What you will do?
- Ready to be the friendly face of our customer service team? As part of the Humanforce Support team, you will be the go-to person for our clients, providing responsive and effective assistance.
- Get ready to be a problem-solving pro! You will troubleshoot issues and communicate solutions to clients clearly, and in an easily understand way.
- Get the opportunity to become a Tech Guru! You will install and test the Humanforce application and related hardware and software, ensuring that our clients have a seamless and satisfying experience.
- Love coaching and teaching? You will identify training needs and provide personalised coaching to clients to help them become Humanforce pros.
- At Humanforce, we are all about teamwork and collaboration. You will work closely with management to address client escalations and ensure that our clients are happy and satisfied with our service.
- Deep knowledge of the Windows OS, Android/iOS, and web browser environments.
- In-depth knowledge of web browser troubleshooting tools
- An understanding of databases and database engines. Working knowledge of Microsoft SQL Server, including writing queries utilising multiple tables.
- Knowledge in networking and commonly used network protocols (TCP/IP, HTTP, TLS/SSL, RDP/RemoteApp, SMTP)
- An understanding of file transfer protocols like sFTP
- Experience using client remote access software like ConnectWise Control, TeamViewer etc.
- Experience supporting and troubleshooting a web application delivered via the web browser necessary
- Experience in web development highly regarded, including frontend frameworks like Angular or jQuery, or backend frameworks like .NET MVC/.NET Web APIs.
- We are bold
- We are all in
- We are customer-obsessed
- We do what we say
- We are good humans
- A flexible working environment
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to Go1 learning
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (know great people, be rewarded)
- A fun and friendly culture working with passionate and talented people
- A work environment where you can genuinely improve the world of work!
- We are bold
- We are all in
- We are customer-obsessed
- We do what we say
- We are good humans
- A flexible working environment
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to Go1 learning
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (know great people, be rewarded)
- A fun and friendly culture working with passionate and talented people
- A work environment where you can genuinely improve the world of work!