Address
Form of workAbout the business and the role
K Care Healthcare Solutions are one of the largest and most respected manufacturers and suppliers of medical and in-home aids, for people living with disability, mobility impairments and the aged.
The Technical Support Engineer will work under the direction of the IT Manager to provide proactive and solution focused customer service to all levels of the business. Based at Eastern Creek(Sydney), this role will require some interstate travel for a maximum 2-3 days at a time.
Benefits
- In house Leadership Academy for personal and professional development
- Free Health Checks
- Discounted Health Insurance
- On site parking
- Great Employee Assistance Program
Primary Responsibilities
- Act as a primary point of contact for providing level 1, 2 & 3 ICT service desk requests relating to hardware, software and networking issues, queries and requests within the business
- Provide staff and key stakeholders with a variety of ICT services, such as server, network, and user support, system maintenance, and project work.
- Identifying and proactively resolving IT issues, escalating problems accordingly
- Record all issues raised in the ITSM/IT Service Desk system (Freshservice) and support of JIRA platform, adhering to service management principles and SLA's
- Manage onboarding deployments for new employees using SOE hardware
- Support the IT Manager to assist with project work, IT administration, documentation to enable a highly responsive and proactive IT support service
SKILLS & EXPERIENCE REQUIRED
- At least 3 years experience in a similar role
- Demonstrated understanding of Active Directory, TCP/IP, DNS, Group Policy, DHCP and AD object management
- Strong knowledge of supporting a Microsoft Windows environment
- Demonstrated experience with Microsoft Office 365 stack and tenant administration
- Excellent written and verbal communication skills
- Ability to work independently and prioritise tasks
- Must have right to work in Australia (valid visa or citizenship)
