Technical Support Officer

Are you looking for a rewarding career with South Australia's most reputable Solar and Battery Providers?

Be a part of the solar revolution that is National Renewable Group (NRG).  A rapidly growing business established in 2014 that is continually expanding the team to meet the needs of its customers.  This is a pivotal, hands on role with a significant opportunity to positively impact and support NRG’s customers.  Processing a high volume of in-bound calls and emails per day, you will be responsible for providing Technical Support and troubleshooting to new and existing customers.

This position will suit someone who is currently in a customer service and tech support role that focuses on providing a high-quality resolution for the customer.  The ideal candidate will be an engaging and motivated customer service guru who has ideally worked in the solar industry previously or who is passionate about renewable energy. 

What you will do

• Engage customers, build rapport and ensure all customers are getting the best value
• Retain existing customers by presenting personalised solutions
• Respond with fast and accurate customer service to customer technical enquiries about their solar and battery storage systems
• Filter incoming calls from customers and determine how best to provide solutions to their queries, including troubleshooting
• Monitor customer’s solar systems through the online dashboard, including alerts
• Complete data entry and general office duties as required

What you will have

• Adaptability and spirit
• Technical mind and the capacity to learn
• Ability to work in a fast paced environment
• Great problem solving skills and relish getting the best outcome for our customers
• Guru level customer service when dealing with Technical Support queries
• Experience working within the solar energy industry or an interest in learning about it
• MS Office skills
• Ability to work with technical programs (CRM, Applications, Internet)
• Experience working within a call center, preferably in a Technical Support role

We will provide you with:

• All the benefits of working for a successful and well-established business
• Excellent salary and benefits
• State of the art facilities and brand new office.
• Comprehensive training, with ongoing coaching and development
• Career advancement opportunities within an expanding company
• Customer service awards, Rewards & Recognition; and
• Opportunities for contribution, autonomy and a great culture.

About Us:

• We only use world class products.
• We install safe, efficient and compliant solar and battery storage systems
• We provide ongoing support, system maintenance, repairs and back to base monitoring for new and existing customers
• Ultimately, we want our customers to get the very best return for their investment and peace of mind.
• Complete inhouse team of Electricians and installers.

Please email your covering letter and resume through to ********@nrgaustralia.com.au

Telephone enquiries are welcome 1300 858 160

Applications close: Friday 26th April 2024

Next steps:  Due to the high volume of applications shortlisted candidates will only be contacted.  We will contact you for a brief phone interview if you have been successfully shortlisted.  Please be prepared to receive our call.  Candidates shortlisted at phone interview stage may then be invited to attend a face to face interview.