AddressJob Summary
We are seeking a highly skilled Technical Support Officer to provide technical assistance and in-house support for a newly created role. The ideal candidate will have a strong technical background and excellent communication skills to effectively troubleshoot and resolve technical issues.
About Commercial & General:
Commercial & General (C&G) is South Australia's most significant property developer. Having delivered major projects in excess of $2 billion in end value, they are trusted to deliver projects that make an impact. With an embedded construction services arm, Tandem Building Group, Commercial & General is known for its high-quality delivery of major projects and commitment to exemplary service for project stakeholders. As a family owned and operated business, C&G prides itself on doing what is right for people and communities. C&G is proud of its inclusive workplace culture that prioritises professional development and fosters career pathways for its people.
This is a newly created role and serves as the primary contact for IT support and inquiries, ensuring timely resolution of logged incidents and service requests, as well as contribution to assigned projects and collaboration on software rollouts.
Skills
• General computing hardware.
• TCP/IP and networking.
• Windows desktop operating systems.
• Windows Domain and Active Directory user maintenance.
• Help Desk Systems.
• Common business applications (Office, Adobe, SharePoint).
• Mobile devices and operating systems (IOS, Android, etc).
• Cloud platforms and applications (Office365, Azure, etc).
Responsibilities
• Identifying and escalating relevant incidents to appropriate channels.
• Conducting site visits during rollouts, projects, or audits.
• Managing the inventory of all IT assets.
• Documenting commonly used applications, functions, and processes for a Group knowledge base.
• Business application support for enterprise applications and the like.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Stay up-to-date with the latest technology trends and advancements
Qualifications
• University qualification / TAFE / Industry Certification in Computer Science, Information Technology, or related field
• Vendor or Industry Certifications
• Level 1 and 2 IT support - minimum 4 years' experience
• Knowledge of ITIL Foundation best practices
• Proven experience in Technical Support or related field
• Strong knowledge of hardware, software, and network systems
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
