Technical Support Representative- Adelaide Only

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
 

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

·        Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.

·        Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

·        Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).

·        Begin to proactively assist customers to avoid or reduce problem occurrence.

·        Work is often reviewed by Supervisor or Team Lead.

Education and Experience Required:

·        High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Knowledge and Skills:

·        Articulate in excellent written and verbal communication skills.

·        Experience in customer facing role either remote or face to face.

·        Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

·        Demonstrated problem solving skills.

·        Accuracy in data entry.

·        Excellent fluency in language to be supported.

·        Experience in a phone based remote role, e- support, e-chat, or similar.

·        Familiarity with computer technology.

·        Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
 

Please note: You must be an Australia Citizen to be considered for this opportunity please follow the prompts and make an application.

Virtual/flexible/on-site/travel 
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met."